Troubleshooting
Problem
An IBM Spectrum Control server upgrade fails because of userid/password invalid. Also unable to logon the Web gui with same error. The userid password is correct from the OS side.
Symptom
Search for additional errors by reviewing the server_xxxx.log file. For example, in this case, the following errors were logged :
2016-07-12 11:02:22.385-0400 SRV0011I: Server startup initiated. Config file: server.config
2016-07-12 11:02:22.385-0400 GEN0096I: PID = 1252
2016-07-12 11:02:22.901-0400 SRV0178I: Trying again to connect to repository database...
...
2016-07-12 11:31:23.211-0400 SRV0178I: Trying again to connect to repository database...
2016-07-12 11:31:53.244-0400 SRV0044E: Unable to connect to repository database.
Please ensure that the repository database is up
and running.
Driver: com.ibm.db2.jcc.DB2Driver@60ad09ea
URL : jdbc:db2://ch06chum1062034.rtss.qc.ca:50000/TPCDB
SQLSTATE: 28000, Vendor error code: -4214
[jcc][t4][2013][11249][3.65.77] Connection authorization failure occurred. Reason: User ID or Password invalid. ERRORCODE=-4214, SQLSTATE=28000
2016-07-12 11:31:53.244-0400 SRV0014E: Server shutting down due to errors - exit code 56
2016-07-12 11:31:53.244-0400 SRV0177E: Server startup failed because the server was unable
to connect to the repository database. This type of
error typically occurs when the repository database
is down. Please ensure that your repository RDBMS
is up and running and then restart the server.
2016-07-12 11:31:53.244-0400 SRV0013I: Shutdown complete.
Diagnosing The Problem
Search for additional errors by reviewing the activity.log file. For example, in this case, the following error was logged :
SECJ0118E: Authentication error during authentication for user db2admin
Resolving The Problem
In this case, the db2admin account password was changed at the OS level but not changed with IBM Spectrum Control. Use the changepasswords tool to change the password.
In this case, this is was a single server installation where components use the same logon credentials on Windows. After running the C:\Program Files\IBM\TPC\service\changepasswords.bat tool, the problem was resolved.
Related Information
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Document Information
Modified date:
22 February 2022
UID
swg21987526