Upgrading to Jazz for Service Management Version 188.8.131.52 using Installation Manager results in a permission denied error
When upgrading Jazz for Service Management to Version 184.108.40.206 using Installation Manager, the installation fails with the following error:
Cannot run program "/space/IBM/JazzSM/ui/bin/wrapper.sh" (in directory "/space/IBM/JazzSM/ui/bin"): error=13, Permission denied [/space/IBM/JazzSM/install/tip/tipWrapp
During the upgrade process the non-root user does not have the correct permissions to run the shell script. This is due to the following:
1. Jazz for Service Management is installed as a non-root user
2. Installation Manager is installed in user mode through root user
Resolving the problem
The upgrade must be initiated by using the attached script, which gives the non-root user (who originally installed this Jazz for Service Management instance) the correct permissions for the upgrade process.
The script takes two mandatory arguments and one optional argument.
Usage: ./JazzSMgrpModeUpgrade.sh "IM_Install_Location"
For example (showing default installation paths): ./JazzSMgrpModeUpgrade.sh "/home/root/IBM/InstallManager/" "/opt/IBM/JazzSM/" "/opt/Download/dash_upgrade_rsp.xml"
For IM GUI mode installation, provide the 2 mandatory arguments; IM_Install_Location and JazzSM_Install_Location.
This argument combination invokes Installation Manager in GUI mode and lead you through the rest of the upgrade process.
For IM Silent installation, provide all 3 arguments; IM_Install_Location , JazzSM_Install_Location, and Response_file_with_absolute_Path.
This argument combination invokes Installation Manager in silent mode to upgrade JazzSM.
More support for:
Jazz for Service Management
Software version: 1.1.3
Operating system(s): AIX, Linux
Reference #: 1985946
Modified date: 07 December 2016