Support Resources for IBM Security Guardium

Question & Answer

Question

How do you contact IBM when having a specific issue or question regarding IBM Security Guardium? Use one or more of the methods listed here to address it.

Answer

IBM Security Guardium Data Protection Community

Search support for answers and resources, and sign-in above to open and manage Support Cases.

IBM Security Learning Academy

Review the available Guardium course and video categories and Roadmaps.

IBM Support Forums

Use the IBM Support Forum to ask questions, or to search through previously answered questions.

Guardium documentation

Consult the Guardium product documentation

Licensing

Consult these documents for licensing questions or issues.

Email notifications

Go to My Notifications and search for Guardium - pick a notification you wish
Subscribe email notifications to receive weekly or daily announcements through email about important news, product alerts, or new downloads.

Helpful Hints for Obtaining Technical Assistance
Before you contact Guardium Support, gather the background information that you need to describe the problem. When creating the Service Request ticket, provide this information: What operation did you perform - and what error messages have you received? The background information needed to understand the issue. Version of Guardium. Make sure you are opening the ticket for Guardium. Impact of the issue on your organization, schedule, and deadlines. Upload logs, must gathers, screen captures, and background information for the ticket as described in Data required for common troubleshooting issues.

[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Documentation","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"10.0;10.0.1;10.1;9.0;9.1;9.5","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Tips