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Overview of known issues affecting users after upgrading to Verse 9.4 for Android

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Abstract

This technote provides information on common issues reported by users after upgrading to IBM Verse 9.4 for Android. These issues reported to Quality Engineering have all been resolved as of Verse 9.4.0.3 for Android. Refer below for descriptions of the issues.

Content

Issue #1 - Crashes during or after upgrade
Users report three common crash issues affecting Verse 9.4 for Android. Fixes for these crashes are now available in Verse 9.4.0.1 for Android, which was released on May 25th 2016.
  • Crashes in Verse for Android after upgrading from 9.1 to 9.4
  • Crashes in Verse for Android after upgrading to 9.4 and having previously been configured for external storage.
  • Crashes on some Motorola devices configured to display non-Verse calendars.


Issue #2 - Missing Hebrew and Arabic translations
Verse 9.4 for Android is missing the Hebrew and Arabic translations. This issue has been addressed in Verse 9.4.0.1 for Android, which was released on May 25th 2016.


Issue #3 - Verse for Android not responding to Touch events
Screen overlay support (e.g. screen dimming apps) has been disabled due to potential security issues. Our primary goal is to provide a premier user experience that maintains security of your data. If you continue to experience issues after disabling your screen overlay application, open a service request with IBM Support.


Issue #4 - Unable to sync
Some users are encountering sync issues since upgrading to 9.4. An upgrade to Verse 9.4.0.3 for Android released on May 31st 2016 resolves all known sync issues and is recommended for all users. If after upgrading to Verse 9.4.0.3 for Android you continue to experience sync issues, and have not already done so, open a service request with IBM Support.


Related information

A simplified Chinese translation is available
A Korean translation is available

Cross reference information
Segment Product Component Platform Version Edition
Messaging Applications IBM Traveler

Document information

More support for: IBM Verse
Mobile

Software version: Not Applicable

Operating system(s): Android

Reference #: 1984118

Modified date: 01 June 2016