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IBM Security Privileged Identity Manager Troubleshooting



The document provides the symptoms and the workaround for each problem.


Issue Workaround
The AccessAgent installer reports that it cannot connect to the IMS Server, even for a single node setup. Install the PIMVA root signer certificate in the Trusted Root Certification Authority store and ignore the failed connection test during installation.
Manage Access Request Workflow: Notify Activity does not have any available email templates. See the complete list of templates in Configure System > Workflow notification properties.
When performing an Advanced Search in the credential vault, you cannot search for other Business Units when a Business Unit is already selected. Click Clear to remove the chosen Business Unit and search again to see all available Business Units.
For a new installation, setting up a stand-alone or primary node without a system restart after you set up the unconfigured virtual appliance, might cause issues when you are configuring the database settings. Restart the virtual appliance before you continue with the setup of the stand-alone or primary node.

Document information

More support for: IBM Security Privileged Identity Manager

Software version: 2.0.0, 2.0.1, 2.0.2

Operating system(s): Platform Independent

Reference #: 1981802

Modified date: 09 December 2016

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