Why JSP URLs are not opening in the IBM TRIRIGA form section and opening a Internet Browser session apart?

Answer

Note: This document is provided as a knowledge article only. The IBM TRIRIGA support team cannot assist with any code customization. Your development team or TRIRIGA service team will need to develop, test, and support any code changes.

When you change a IBM TRIRIGA form using Home -> Tools -> Builder Tools -> Form Builder, you will be able to create and update a action button to open a URL, and this can be even a JSP code page.

But JSP pages that will open following URL links, may do this in a different ways, using different commands and parameters for that.

For instance, the command and parameters used for the JSP code to open a URL page can determine if:

a) The URL page is loaded into a new window;
b) The URL page is loaded into the parent frame;
c) The URL page replaces the current page;
d) The URL page replaces any framesets that may be loaded;
e) The URL page opens in a specific Windows name;

If you use the URL parameter of the IBM TRIRIGA Form Builder action button to enter a JSP page, it the the JSP code that will determine how the URL page will be opened further.

This is not under IBM TRIRIGA Support scope to check or debug JSP code at all. The JSP colde will determine if the URL pages opens in separate Internet Browser sessions or not.

You need to get assistance from your development team on reviewing the JSP page code in order to have the URL page to be opened in the way your business requires.