IBM Support

Problems accessing your IBM SPSS License Key Center account

Technote (FAQ)


Question

How to request access to your IBM SPSS License Key Center / Dealing with access problems

Answer

Access privileges to the IBM SPSS License Key Center
The Primary and Site Technical Contact at your company are designated during the software ordering process. These two designated contacts have automatically been given permission to access the IBM SPSS License Key Center and have the responsibility and ownership to manage access to others within your organization.

Once your IBM SPSS software order has been processed, both Primary and Site Technical Contacts receive a welcome e-mail containing a link allowing them choose a password. (see below). Please note that the IBM SPSS License Key Center is hosted by Flexera, this means that you will NOT be able to access your IBM SPSS License Key Center using your IBM ID and password. However, at first logon, you will be able to choose the same password you use to access your online services at IBM.com.




How to request access to your IBM SPSS License Key Center account

For the Primary or Site Technical Contact

1. Either use your “Welcome to the IBM SPSS License Key Center” E-mail to access the IBM SPSS License Key Center and setup your password

2. Or, if you cannot find this e-mail, navigate to the IBM SPSS License Key Center and choose forgot your password to have this Welcome e-mail redelivered.

For all other members
If you are not the Primary or Site Technical Contact for your company, your access request will have to be approved.

1. Either, ask the Primary or Site Technical Contact for your organization to grant you access.

2. Or, navigate to the IBM SPSS License Key Center and choose don’t have a password to request access. Complete the form and provide the IBM Software Site Number to access your company’s account.

IBM Software Site Number (aka Site Number)
You can find your software site number on the Proof of Entitlement Certificate IBM issued at the time of your order. Please contact your company’s Primary contact, Site Technical Contact, or your IBM sales representative if you cannot locate your site number. If you don't know your IBM Sales representative, please dial the general inquiries number at www.ibm.com/planetwide

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Document information

More support for: SPSS Statistics

Software version: Not Applicable

Operating system(s): Platform Independent

Reference #: 1980071

Modified date: 29 March 2016