IBM Support

Manual Declare not working in IBM Content Navigator (ICN) desktop

Technote (troubleshooting)


Problem(Abstract)

When manually declaring a document in ICN desktop, got "No file plan repositories are available for declaration." error.

Symptom

In ICN Desktop, got below error:


Cause

File Plan Object Store repository information cannot be retrieved to ICN desktop.


Diagnosing the problem

1) Check IBM Enterprise Records (IER) plugin page, the FPOS repository is connected and enabled:

Resolving the problem

Make sure in the ICN desktop (eg, ROS is a custom desktop) configuration page, both ROS and FPOS repositories are added:

Document information

More support for: Enterprise Records

Software version: 5.2.0

Operating system(s): Platform Independent

Reference #: 1978545

Modified date: 07 December 2016