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Connect:Direct File Agent 1.4 install issue on Windows Server 2012 R2

Troubleshooting


Problem

IBM Sterling Connect:Direct File Agent 1.4 will not install on Windows Server 2012 R2

Symptom

No log file of this name will be generated:

IBM_Sterling_Connect_Direct_File_Agent_InstallLog.log

Normally this log file will be generated in your chosen File Agent Install Directory when the Installer could successfully start.

Cause

The version of InstallAnywhere used by the File Agent installer prior to version 1.4.0.0_iFix028 did not support Windows Server 2012 R2 or later.

Environment

Windows Server 2012 R2 or later

Diagnosing The Problem

Check if the log file IBM_Sterling_Connect_Direct_File_Agent_InstallLog.log was created in your chosen File Agent Install Directory

Resolving The Problem

The problem has been resolved in Connect:Direct File Agent 1.4.0.0_iFix028. Please install this version or later.

To install a version prior to 1.4.0.0_iFix028, run FAInstall.exe in compatibility mode. To do this,

  • Right click on FAInstall.exe
  • Select Properties
  • Select Compatibility
  • Tick box "Run this program in compatibility mode for" and select "Windows 7"
  • Click OK
  • Run FAInstall.exe again

[{"Product":{"code":"SSHPZT","label":"IBM Sterling Connect:Direct File Agent"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"1.4","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
24 July 2020

UID

swg21978366

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