IBM Support

INFORMIX TECHNICAL SUPPORT ANNOUNCEMENT

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Abstract

INFORMIX TECHNICAL SUPPORT ANNOUNCEMENT:

On Monday, March 7, the Informix Down System telephone line (888-876-9797) will no longer be in use.

Content

Callers wanting to open a Severity 1 PMR will need to call 800-IBM-SERV (800-426-7378) or use the SR Tool found on the Support portal at www.ibm.com/support.

Technical Support will continue to be available 24/7 for down system issues. A Support Analyst will contact the caller by telephone, as quickly as possible, after the PMR has been opened.

By making this change, Informix Technical Support will operate consistently with other IBM Support teams.

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FAQ
Additional Information

Document information

More support for: Informix Servers

Software version: 7.3, 9.4, 10.0, 11.1, 11.5, 11.7, 11.70, 12.1

Operating system(s): Platform Independent

Reference #: 1977359

Modified date: 19 February 2016


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