IBM Support

CTGIN2526E: The instance of the Deployment Engine does not match the installation location chosen.

Troubleshooting


Problem

Using Maximo Asset Management 7.5.x and applying the 7.5.x TIV MAMFP009 patch fix.

Symptom

You may encounter some error trying to install the Fix Pack in cloned environment from Maximo Assent Management 7.5.x.
The error message is:

CTGIN2526E: The instance of the Deployment Engine does not match the installation location chosen.
It is either missing information about the current installation, or has information about an installation at a location other than the one specified. The installation cannot continue.

Cause

Incorrect instances when you clone Maximo environments.

Resolving The Problem

If the SMP directory is moved, the OS and drive letter and directory structure for the SMP directory must be exactly the same as the system it was installed on. The only thing you change is hostname.

The Deployment Engine locations are stored in the DE database and encrypted. Aside from the host name, these locations cannot be modified.

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Upgrade Programs","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5;7.6","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21977116