IBM Support

LDAP allows authentication for only some users in Atlas.

Technote (FAQ)


We have configured a new LDAP server in Atlas but why does authentication work for only some users ?


Atlas login fails with "Authentication failed: Unknown user (or) password"


Make sure the user who failed to login exists in Atlas and is active. If not , create the corresponding user manually or use HR Loader to import those users who are part of the new LDAP server.

Document information

More support for: Atlas eDiscovery Process Management

Software version: 6.0.1,,,,, 6.0.2, 6.0.3,

Operating system(s): Linux, Solaris, Windows

Reference #: 1976589

Modified date: 07 December 2016