IBM Support

Connections 5.5 Installation Wizard - Validation fails If the Host Name for the Database Server Contains a Tabbed Space

Technote (troubleshooting)


Problem

When installing Connections 5.5 - Database panel, when the administrator attempts to validate the database connectivity, an error for each database will display, for example: CLFRP0030E: Can not connect to database OPNACT: launch error!

Cause

There is a tabbed space following the host name that was pasted into the Database panel that does not get trimmed when validation is executed:

This was the result of the administrator coping the host name and including a tabbed space following the name.


Environment

Connections 5.5 Installation

Diagnosing the problem

When the administrator attempts to validate this panel, an error for each database will display, for example:

CLFRP0030E: Can not connect to database OPNACT: launch error!
and validation fails.


Resolving the problem

Remove the tabbed space at the end and the validation will complete.

Document information

More support for: IBM Connections
Install

Software version: 5.5

Operating system(s): Windows

Reference #: 1975922

Modified date: 01 March 2016