IBM Support

IBM Enterprise Content Management System Monitor (ECM SM) FP2 install on Client is failing

Troubleshooting


Problem

Upgrading to Enterprise Content Management System Monitor (ECM SM) 5.2.0.002 and attempting to install and update Cala Client from Server is failing.

Symptom

[CDESG1522I] Result of task execution on server
=====================================================================
------Standard Output------
Using CALA_REX user admin
IBM FSM CALA Monitoring Agent will be stopped now....
IBM FSM CALA Monitoring Agent successfully stopped
ERROR downloading file "repos/massinstall/clients/no-dns-used1.happy.bank-
dns.com.cfg"
ERROR downloading file "repos/massinstall/types/Cannot determine setting for CLIENT_INSTALL_TYPE from D:/IBM/FSM/cala/temp/no-dns-used1.
happy.bank-dns.com.cfg.cfg"
No configuration archive (SETTINGS_GLOBAL=CONFIGURATION_ARCHIVE;;
<FILENAME>;;<Platform>) specified - exiting
IBM FSM CALA Monitoring Agent will be started now....
IBM FSM CALA Monitoring Agent successfully started

Cause

When updating CALA using the task "Install and Update CALA", never use:

  • Update configuration settings

This option uses the so called Mass Installation facility. It was developed to install CALA on a large amount of servers using configuration files rather than configuring each FileNet system manually to ECM SM.

Resolving The Problem

Try updating CALA using the task "Install and Update CALA", by using options:

  • Update binaries
  • Update monitor archives
  • Keep monitor settings


[{"Product":{"code":"SSEM9N","label":"Enterprise Content Management System Monitor"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"FileNet System Monitor","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF016","label":"Linux"}],"Version":"5.2.0.2;5.2.0.1;5.2","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21975414

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