Troubleshooting
Problem
This document provides information about an error message you may get when uploading new files through a cloned application from the original CREATESR and you are not able to do so.
Symptom
You are trying to upload new files through a cloned application from the original CREATESR and you are not able to do it because of an error message that says :
"The Document Folder field requires a value"
Steps to reproduce :
1- Open the application which is the clone of the original CREATESR app (Create Service Request)
2- Enter a quick description and a long description in the required fields
3- Choose a classification from the list
4- Click on the button to add a new file or a new web link
5- Choose the a file to attach to the ticket and press the OK button
6- The BMXAA4195E error message appears :
BMXAA4195E - The Document Folder field requires a value
This issue is not present when working with the original CREATESR application. (the original Create Service Request app)
Resolving The Problem
You can check the table content with the following query:
SELECT * FROM APPDOCTYPE WHERE APP='Your_App'; (Your_App should be changed by the APP name where you are experiencing this case)
For Self Service applications, there is no Manage Folders availability. You can add via an insert statement to APPDOCTYPES.
For DB2 use this INSERT statement:
INSERT INTO APPDOCTYPE (APP, DOCTYPE, APPDOCTYPEID)
VALUES ('Your_App','Attachments', (NEXT VALUE FOR APPDOCTYPESEQ));
COMMIT;
For Oracle use this INSERT statement:
INSERT INTO APPDOCTYPE (APP, DOCTYPE, APPDOCTYPEID)
VALUES ('Your_App','Attachments', (APPDOCTYPESEQ.NEXTVAL));
COMMIT;
Should you need any assistance, please contact IBM Maximo Support
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Document Information
Modified date:
17 June 2018
UID
swg21975085