Troubleshooting
Problem
Upgrade of Spectrum Protect Operations Center may fail (for unknown reason) and it needs to be reinstalled without losing the current configuration.
Diagnosing The Problem
Operations Center upgrade fails. Needs to remove and reinstall it.
Resolving The Problem
Run through the following steps in order to remove and re-install the Operations Center but preserving the environment already configured:
1. Back up the "serverConnection.properties" file under the "guiServer" directory.
On the computer where the Operations Center is installed, go to the following directory, where installation_dir represents the directory in which the Operations Center is installed:
- AIX/LINUX: installation_dir/ui/Liberty/usr/servers/guiServer
- WINDOWS: installation_dir\ui\Liberty\usr\servers\guiServer
2. Uninstall Operations Center by using the following instructions:
http://www-01.ibm.com/support/knowledgecenter/SSGSG7_7.1.0/com.ibm.itsm.srv.install.doc/t_oc_inst_uninstalling.html?lang=en
3. Delete the directory "<install dir>/ui" where installation_dir represents the directory in which the Operations Center is installed
4. Install again
5. Replace the saved "serverConnection.properties" file (see point 1) with current one to "guiServer" directory
Related Information
[{"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Server","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Supported Versions","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21974572