IBM Support

Backup vm may fail to start with ANS9383E on Linux

Technote (troubleshooting)


Problem(Abstract)

The operation of "backup vm" may fail to start with ANS9383E error on Linux platform.

Symptom

The operation of "backup vm" may fail with the error ANS9383E on supported Linux platform.

ANS9383E Required files for VMware vStorage virtual machine backup could not be found. Run the TSM install selecting the vmwaretools feature or install the VMware VDDK.


Cause

The error may occur in case that required shared libraries are not installed.

Environment

Tivoli Storage Manager Client 6.3 or 7.1 on supported Linux platform

Resolving the problem

It can be resolved by installing following files that were described in http://www-01.ibm.com/support/docview.wss?uid=swg21052223#Version%207.1
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To perform backups or restores of VMware virtual machines using the Backup-Archive Client the following package must be installed:
o On a SUSE Linux system, the libfuse.so.2 shared object library must be installed. Install the libfuse version 2 package.
o On Red Hat Enterprise Linux system, the libfuse.so2, libxml2.so, and libexpat.so shared object libraries must be installed. Install llfuse-libs version 2 package.
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Related information

A Japanese translation is available

Document information

More support for: Tivoli Storage Manager
Client

Software version: 6.3, 7.1

Operating system(s): Linux

Reference #: 1974543

Modified date: 08 December 2016


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