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Cannot enter the authorization code as the window is too small

Troubleshooting


Problem

The customer has installed the Statistics 23 successfully, when you run the License Authorization Wizard, there is a small blank window to enter the authorization code. The window is so small that the authorization code cannot be entered at all.

Resolving The Problem

There is a workaround, please activate the license by these commands:

On Windows, open a Command Prompt window as an administrator.
Navigate to the installation path of Statistics Client 23 (default paths below for 64 and 32-bit installs):

cd C:\Program Files\IBM\SPSS\Statistics\23
cd C:\Program Files (x86)\IBM\SPSS\Statistics\23

* NOTE: Please just edit the version number instead of '23', depending if you installed Statistics Client version 19/20/21/22. *

Then, press 'Enter' key.

Use the 'licenseactivator' command to enter your authorization code:

licenseactivator <authcode>


NOTE: where <authcode> is your authorization code

[{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"19.0;20.0;21.0;22.0;23.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
16 April 2020

UID

swg21971954