IBM Support

"QE-DEF-0314 An error occurred while calling the content store for the database" when running a reconciliation report

Technote (troubleshooting)


User clicks "Company - reconciliation - between accounts/opening balances". User chooses parameters and then clicks 'Preview'.

An error appears.


An error occurred while calling the content store for the database: <.....>


Missing data source (in Cognos Connection).

More Information:
In almost all cases, this is because the user is using a new Database Connection (which has been recently created), but the administrator forgot to create the data source (by clicking 'Repair').

Resolving the problem

Create the missing data source.

  • TIP: For more details, see separate IBM Technote #1367399.

  1. Logon to the Controller application server as an administrator
  2. Launch "Controller Configuration"
  3. Under the "Web Services Server" section open "Report Server"
  4. IMPORTANT: Click the green "test" tick button
  5. Click the "Repair" button.

Related information

1367399 - Error 'QE-DEF-0288 - Unable to find the data

Document information

More support for: Cognos Controller

Software version: 10.2.1

Operating system(s): Windows

Reference #: 1967633

Modified date: 28 September 2015