IBM Support

Re-establishing Reporting services environment into working state after core Cognos InterimFix or Fixpack installation.

Troubleshooting


Problem

Unable to install core Cognos Interimfix or Fixpack directly on Jazz for Service Management (JazzSM) environment

Resolving The Problem

Follow below steps to install core Cognos Interimfix or fixpack on JazzSM environment

1. Stop JazzSM profile server

ex: Windows: C:\Program Files\IBM\JazzSM\profile\bin\stopServer.bat server1

Linux: /opt/IBM/JazzSM/profile/bin/stopServer.sh server1

2. Take the backup of <JazzSM installed location>/profile and <JazzSM installed location>/reporting folders before applying the fix

3. Go to Cognos fix extracted location

ex: <up_bisrvr_Winx64h_10.2.1104.510_ml>/winx64h/issetup.exe

4. Launch issetup.exe

5. When panel appears asking for Cognos installed location, please provide path <JazzSM installed location>/reporting/cognos

ex: Windows: C:\Program Files\IBM\JazzSM\reporting\cognos

Linux: /opt/IBM/JazzSM/reporting/cognos

6. Follow rest of the panels and install core Cognos fix successfully

7. Download attached Restore.zip file and extract to local temporary folder

8. Open command prompt and go to Restore.zip extracted location

9. Execute Restore script to get back reporting services into working state

ex: Windows: Restore.bat -i " C;\Program Files\IBM\JazzSM\reporting" <WAS Username> <WAS Password>

Linux: ./Restore.sh -i /opt/IBM/JazzSM/reporting <WAS Username> <WAS Password>

Restore.zipRestore.zip

[{"Product":{"code":"SSH2DF","label":"Tivoli Common Reporting"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"3.1;3.1.0.1;3.1.0.2;3.1.2.0;3.1.2.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21967299