Troubleshooting
Problem
Unable to install core Cognos Interimfix or Fixpack directly on Jazz for Service Management (JazzSM) environment
Resolving The Problem
Follow below steps to install core Cognos Interimfix or fixpack on JazzSM environment
1. Stop JazzSM profile server
ex: Windows: C:\Program Files\IBM\JazzSM\profile\bin\stopServer.bat server1
Linux: /opt/IBM/JazzSM/profile/bin/stopServer.sh server1
2. Take the backup of <JazzSM installed location>/profile and <JazzSM installed location>/reporting folders before applying the fix
3. Go to Cognos fix extracted location
ex: <up_bisrvr_Winx64h_10.2.1104.510_ml>/winx64h/issetup.exe
4. Launch issetup.exe
5. When panel appears asking for Cognos installed location, please provide path <JazzSM installed location>/reporting/cognos
ex: Windows: C:\Program Files\IBM\JazzSM\reporting\cognos
Linux: /opt/IBM/JazzSM/reporting/cognos
6. Follow rest of the panels and install core Cognos fix successfully
7. Download attached Restore.zip file and extract to local temporary folder
8. Open command prompt and go to Restore.zip extracted location
9. Execute Restore script to get back reporting services into working state
ex: Windows: Restore.bat -i " C;\Program Files\IBM\JazzSM\reporting" <WAS Username> <WAS Password>
Linux: ./Restore.sh -i /opt/IBM/JazzSM/reporting <WAS Username> <WAS Password>
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Document Information
Modified date:
17 June 2018
UID
swg21967299