IBM Support

Getting a warning message 'You do not have the correct administrator privileges' when attempting to license a SPSS Statistics product on Mac OS.

Troubleshooting


Problem

You have successfully installed an IBM SPSS Statistics product on a Mac computer. When you start the License Authorization Wizard (LAW) to enter the authorization code for licensing. You receive the following message: "Warning! You do not have the correct administrator privileges to license this product. Log in as administrator and try again, or contact your network administrator to correct this issue. " Once this message is displayed the only option available is "OK" to click on and you cannot enter your authorization code.

Resolving The Problem

Below is a picture of the warning:

If you encounter this  message please copy and paste the following into a browser and follow the instructions.

http://blogs.cuit.columbia.edu/ikr2107/spss-administrator-privilege-error/ 

If the above does not work then please perform the following procedure:
 

  1. If open, close the IBM SPSS Statistics product.
  2. If open, close the License Authorization Wizard.
  3. Open Finder.
  4. Select the 'Go' menu.
  5. Select the 'Utilities' menu.
  6. Open the 'Terminal' program.
  7. Type (copy/paste) the following command:

    cd /Applications/IBM/SPSS/Statistics/
  8. Press Enter/Return.
  9. Perform the procedure corresponding to the Statistics product version as described below:


Statistics Release 20

  1. Type (copy/paste) the following command:

    sudo chown -R root:admin 20
  2. Press Enter/Return.
  3. Close Terminal.
  4. Launch the License Authorization Wizard.
  5. The warning message should no longer appear.
  6. License your IBM SPSS Statistics product.


Statistics Release 21

  1. Type (copy/paste) the following command:

    sudo chown -R root:admin 21
  2. Press Enter/Return.
  3. Close Terminal.
  4. Launch the License Authorization Wizard.
  5. The warning message should no longer appear.
  6. License your IBM SPSS Statistics product.


Statistics Release 22

  1. Type (copy/paste) the following command:

    sudo chown -R root:admin 22
  2. Press Enter/Return.
  3. Close Terminal.
  4. Launch the License Authorization Wizard.
  5. The warning message should no longer appear.
  6. License your IBM SPSS Statistics product.

 


Statistics Release 23

 

  1. Type (copy/paste) the following command:

    sudo chown -R root:admin 23
  2. Press Enter/Return.
  3. Close Terminal.
  4. Launch the License Authorization Wizard.
  5. The warning message should no longer appear.
  6. License your IBM SPSS Statistics product.


Statistics Release 24

  1. Type (copy/paste) the following command:

    sudo chown -R root:admin 24
  2. Press Enter/Return.
  3. Close Terminal.
  4. Launch the License Authorization Wizard.
  5. The warning message should no longer appear.
  6. License your IBM SPSS Statistics product.

Statistics Release 25

  1. Type (copy/paste) the following command:

    sudo chown -R root:admin 25
  2. Press Enter/Return.
  3. Close Terminal.
  4. Launch the License Authorization Wizard.
  5. The warning message should no longer appear.
  6. License your IBM SPSS Statistics product.


To confirm the changes have been made

(1) In the Terminal window change directory to below path (example for release 22)

cd /Applications/IBM/SPSS/Statistics/22/SPSSStatistics.app/Contents

then, type the following:

ls -l

(2) Press Enter/Return.

 

If you see some or all of subfolders shows a group ownership other than 'admin' (as displayed in Picture1), the procedure did not succeed. You will need to have your Mac IT support contact IBM SPSS Support for further assistance.

Picture1:




Picture 2:

If you see some or all of subfolders shows a group ownership of 'admin' (as displayed in Picture2), the procedure was successful.




This behavior is also reported on the following product correction report (APAR):

https://www.ibm.com/support/entdocview.wss?uid=swg1PI41134

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If needed, an IBM ID may be created at https://ibm.biz/ibm_web_id

Related information

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Document information

More support for: SPSS Statistics

Component: Not Applicable

Software version: Not Applicable

Operating system(s): OS X

Reference #: 1966637

Modified date: 03 August 2018