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Istool command fails with "java.net.SocketTimeoutException: Read timed out"

Troubleshooting


Problem

Istool command fails with "java.net.SocketTimeoutException: Read timed out"

Symptom

Command:

/opt/IBM/InformationServer/Clients/istools/cli/istool.sh export
-domain UHQTETL02:9445 -authfile '/home/BICCBLD/.ds_auth' -ar export-uhqtetl01-20150720.isx -up -ds '-incdep "UHQTETL01/BICC_DEV/Jobs/*/*.*"' –verbose

Beginning Export
Export failed: Read timed out; nested exception is:
java.net.SocketTimeoutException: Read timed out

Cause

Some import operations take longer than the 10 minute default client timeout setting.

Resolving The Problem

To resolve this issue, do the following:

1) Log in to the Engine server where the istool command is executed from
2) Go to .../ASBNode/eclipse/plugins/com.ibm.iis.client/
3) Do a vi on iis.client.site.properties file
4) Locate "com.ibm.iis.http.soTimeout" entry. If it not present, then
create it at the bottom of the page and set it to 10800000 (3 hours) -
"com.ibm.iis.http.soTimeout=10800000"
5) Make sure you don't have any backup iis.client.site.properties
files on your Information Server directory structure. There should be
only one iis.client.site.properties file on the server.
6) Rerun the import.

[{"Product":{"code":"SSVSBF","label":"InfoSphere QualityStage"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"11.3;8.5;8.7;9.1","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
16 June 2018

UID

swg21964918

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