IBM Support

Error while upgrading IBM Content Search Services from 5.2.0 to 5.2.1

Troubleshooting


Problem

When running the 5.2.1 IBM Content Search Services (CSS) installer, an error is thrown when clicking next on the Configuration Data screen.

Symptom

Error message pops up when running the installer:


    Wrong program for upgrading Content Search Services

    The Content Search Services installation program that you are running is for the IBM FileNet Content Manager product. Click Cancel and run the Content Search Services installation program for IBM Content Foundation instead.

Cause

The license files packed in the CSS 5.2.0 Fix Pack 1 and Fix Pack 2 were from the IBM Content Foundation CSS 5.2.0 base stream. The CSS 5.2.1 installer checks the product ID in the license file to determine whether it is IBM Content Foundation based or IBM FileNet Content Manager based.

Resolving The Problem

Temporary workaround:

  1. Rename the license folder which is <CSS_INSTALL_DIRECTORY>/license to <CSS_INSTALL_DIRECTORY>/license_old
  2. Re-run the 5.2.1 CSS installer.

APAR PJ42782 describes the problem and is resolved in 5.2.0.2-P8CSS-IF001 or 5.2.0.2-ICF-CSS-IF001.

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Content Search Services","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.2.0;5.2.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21960426