IBM Support

Mttrapd probe failed to start under PA but can be started manually

Troubleshooting


Problem

The mttrapd probe is able to start up manually on the command prompt but is not able to start up under the Process Agent.

Symptom

The debug log of the probe give error:
Error: E-UNK-000-000: Rules file '/opt/IBM/tivoli/netcool/rules/zzzzz.rules' line xxx: Failed to read lookup table file '$NC_RULES_HOME/include-snmptrap/CorrScore.snmptrap.lookup'

Cause

The $NC_RULES_HOME environment variable is not set in the shell which the Process Agent is runnng.

Resolving The Problem

Please create an environment file nco_pad.env for Process Agent which define the directory path of the $NC_RULES_HOME environment variable.
For example
Create this file if not already there
$OMNIHOME/platform/<arch>/bin/nco_pad.env
Put these 2 lines in that file:

NC_RULES_HOME=<path to rules files>
export NC_RULES_HOME

e.g.


NC_RULES_HOME=/opt/IBM/tivoli/netcool/rules
export NC_RULES_HOME

When the Process Agent starts up, that environment file will load the $NC_RULES_HOME and allow the mttrapd probe to read the lookup files successfully.

[{"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"SNMP Probe","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.4.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21960254

Page Feedback