Troubleshooting
Problem
After the Maximo 7.6 Installation completes the ConfigUI is launched, clicking on any of the options will cause ConfigUI to fail.
Symptom
Unable to configure Maximo 7.6 from ConfigUI
Diagnosing The Problem
After clicking on a link from the ConfigUI the new window will crash and display an error similar to the following.
JVM terminated. Exit code=1
/opt/IBM/SMP/ConfigTool//./jre/bin/java
-Dosgi.parentClassloader=app
-jar /opt/IBM/SMP/ConfigTool/plugins/org.eclipse.equinox.launcher_1.3.0.v20120522-1813.jar
-os linux
-ws gtk
-arch x86_64
-showsplash
-launcher /opt/IBM/SMP/ConfigTool/ConfigUI
-name ConfigUI
--launcher.library /opt/IBM/SMP/ConfigTool/plugins/org.eclipse.equinox.launcher.gtk.linux.x86_64_1.1.200.v20120913-144807/eclipse_1502.so
-startup /opt/IBM/SMP/ConfigTool/plugins/org.eclipse.equinox.launcher_1.3.0.v20120522-1813.jar
--launcher.overrideVmargs
-exitdata 70801d
-nl en
-vm /opt/IBM/SMP/ConfigTool//./jre/bin/java
-vmargs
-Dosgi.parentClassloader=app
-jar /opt/IBM/SMP/ConfigTool/plugins/org.eclipse.equinox.launcher_1.3.0.v20120522-1813.jar
Resolving The Problem
To resolve this issue open the /opt/IBM/SMP/ConfigTool/ConfigUI.ini file in an editor and add the following line to the end of the file.
-Dorg.eclipse.swt.internal.gtk.cairoGraphics=false
Save the file and launch ConfigUi again.
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.6","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21958927