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BMXAA6421E The system could not connect to the JDBC source

Troubleshooting


Problem

Encounter error BMXAA6421E when starting Maximo/SCCD.

Symptom

Receive following error in SystemOut.log :-
[ERROR] [] [] BMXAA6421E - The system could not connect to the JDBC source:
jdbc:db2://DB2_hostname:50005/maxdb75[jcc][t4][2043][11550][4.11.69] Exception java.net.ConnectException: Error opening socket to server DB2_hostname/192.168.1.1 on port 50,005 with message:
Connection refused: connect. ERRORCODE=-4499, SQLSTATE=08001

Cause

DB2 services are not started.

Resolving The Problem

In Window Service, make sure DB2 services are started e.g.
DB2 - DB2COPY - CTGINST1-0
DB2 - DB2COPY - DB2-0

[{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.5;7.5.1;7.5.3","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21957927