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Unable to upgrade Tivoli Common Reporting V3.1.2.0 from Jazz for Service Management V1.1.2.0

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Abstract

Unable to upgrade Tivoli Common Reporting V3.1.2.0 from Jazz for Service Management V1.1.2.0

Content


    1.Download Tivoli Common Reporting V3.1.2.0 from Fixcentral from the following location:

    3.1.2-TIV-JazzSM-TCR-COGNOS-<Operating_System>.zip

    2.Extract 3.1.2-TIV-JazzSM-TCR-COGNOS-<Operating_System>.zip to the folder <tempdir>
    3.After the extraction, folder structure is as displayed in the attached image:

    Note: The BI folder is empty

    4.Copy Cognos 10.2 base image from existing Tivoli Common Reporting V3.1 or V3.1.0.1 folder to the location as detailed in the extract :

    For example, for UNIX use the following command:

    cp -rf <TCR31 or TCR31.0.1 Extracted
    location>/TCRInstaller/COI/PackageSteps/TCRCore/FILES/c8/image/*
    tempdir/TCRCognos/BI/

    5. If the Reporting Services Environment entry does not exist in Installation Manager > Uninstall during upgrade, follow these steps:
      • Copy the attached zip file to the file system. For example: C:\Users\Administrator\Downloads\Reporting_patch\ReportingService.zip
      • Extract the zip. For example : C:\Users\Administrator\Downloads\Reporting_patch\ReportingService
      • Launch Installation Manager
      • Go to File-->Preferences--> Add Repository
      • Provide the extracted location. For example : C:\Users\Administrator\Downloads\Reporting_patch\ReportingService
      • Click OK
      • Click Install
      • Select Reporting Services Environment-->Version 3.1.0.3
      • Click Next
      • Accept the License agreement and click Next
      • Use the existing package group ( default option selected) --> Click Next
      • Leave the options selected by default. Click Next
      • Provide the Websphere Application Server credentials and Click Validate
      • On successful validation click Next
      • Provide the existing content store DB credentials and click Next.
        (Note: A database already exists. You need not create a Database. The installation does not fail even if we create a new DB. If a new DB is created, it is not used if you are performing an upgradation. Select Existing Database and select the appropriate database used for installing the previous version).
        Note
        : It is highly recommended to take a manual backup of the current content store DB before starting the upgrade.
      • Once the content store is upgraded/connected to the newer version of Cognos, the schema gets updated that cannot be used in case rollback is required.
      • Click Install
      • After successful installation of Reporting Services Environment, Click Finish.
      To continue with upgrading Tivoli Common Reporting:
      • Add the new Jazz for Service Management repository link. For example : C:\Users\Administrator\Downloads\112\JazzSMFPRepository\disk1\diskTag.inf
      • Click Upgrade option in Installation Manager.
      • Refer for steps to upgrade Tivoli Common Reporting

    6. You can now upgrade Tivoli Common Reporting either through IBM Installation Manager or launchpad

    Note: You can download IBM Cognos from Fixcentral or from PPA(passport Advantage). PPA includes both IBM Cognos V10.2 base and V10.2 Fix Pack 4 whereas Fixcentral contains only IBM Cognos V10.2 Fix Pack 4.

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Document Information

Modified date:
25 September 2022

UID

swg21903255