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Abstract
Unable to upgrade Tivoli Common Reporting V3.1.2.0 from Jazz for Service Management V1.1.2.0
Content
- Copy the attached zip file to the file system. For example: C:\Users\Administrator\Downloads\Reporting_patch\ReportingService.zip
- Extract the zip. For example : C:\Users\Administrator\Downloads\Reporting_patch\ReportingService
- Launch Installation Manager
- Go to File-->Preferences--> Add Repository
- Provide the extracted location. For example : C:\Users\Administrator\Downloads\Reporting_patch\ReportingService
- Click OK
- Click Install
- Select Reporting Services Environment-->Version 3.1.0.3
- Click Next
- Accept the License agreement and click Next
- Use the existing package group ( default option selected) --> Click Next
- Leave the options selected by default. Click Next
- Provide the Websphere Application Server credentials and Click Validate
- On successful validation click Next
- Provide the existing content store DB credentials and click Next.
(Note: A database already exists. You need not create a Database. The installation does not fail even if we create a new DB. If a new DB is created, it is not used if you are performing an upgradation. Select Existing Database and select the appropriate database used for installing the previous version).
Note: It is highly recommended to take a manual backup of the current content store DB before starting the upgrade. - Once the content store is upgraded/connected to the newer version of Cognos, the schema gets updated that cannot be used in case rollback is required.
- Click Install
- After successful installation of Reporting Services Environment, Click Finish.
- Add the new Jazz for Service Management repository link. For example : C:\Users\Administrator\Downloads\112\JazzSMFPRepository\disk1\diskTag.inf
- Click Upgrade option in Installation Manager.
- Refer for steps to upgrade Tivoli Common Reporting
1.Download Tivoli Common Reporting V3.1.2.0 from Fixcentral from the following location:
3.1.2-TIV-JazzSM-TCR-COGNOS-<Operating_System>.zip
2.Extract 3.1.2-TIV-JazzSM-TCR-COGNOS-<Operating_System>.zip to the folder <tempdir>
3.After the extraction, folder structure is as displayed in the attached image:
Note: The BI folder is empty
4.Copy Cognos 10.2 base image from existing Tivoli Common Reporting V3.1 or V3.1.0.1 folder to the location as detailed in the extract :
For example, for UNIX use the following command:
cp -rf <TCR31 or TCR31.0.1 Extracted
location>/TCRInstaller/COI/PackageSteps/TCRCore/FILES/c8/image/*
tempdir/TCRCognos/BI/
5. If the Reporting Services Environment entry does not exist in Installation Manager > Uninstall during upgrade, follow these steps:
6. You can now upgrade Tivoli Common Reporting either through IBM Installation Manager or launchpad
Note: You can download IBM Cognos from Fixcentral or from PPA(passport Advantage). PPA includes both IBM Cognos V10.2 base and V10.2 Fix Pack 4 whereas Fixcentral contains only IBM Cognos V10.2 Fix Pack 4.
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Document Information
Modified date:
25 September 2022
UID
swg21903255