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Internet Explorer 11 error when opening InfoSphere Information Server 11.3 Web Console

Troubleshooting


Problem

If you open the InfoSphere Information Server Web Console with Internet Explorer 11, you may get the error message: IBM InfoSphere Information Server supports Mozilla Firefox (ESR 17 and 24) and Microsoft Internet Explorer (version 9.0 and 10.0) browsers.

Cause

Internet Explorer 11 support was added after 11.3.0 was released and the browser check was not updated.

Environment

Internet Explorer 11 not running in compatibility mode.

Diagnosing The Problem

Opening the URL https://services.hostname.com:port/ibm/iis/console results in the error message "IBM InfoSphere Information Server supports Mozilla Firefox (ESR 17 and 24) and Microsoft Internet Explorer (version 9.0 and 10.0) browsers."

Resolving The Problem

You can set Internet Explorer 11 to run in document mode 9 or 10:

Note that default compatibility modes like "Enterprise Mode" may switch you to a compatibility mode prior to Internet Explorer 9 which is not supported.


Alternatively, you can disable the browser version check on your services tier computer by running:


    On Unix or Linux:
    > cd <InformationServer Install location>/ASBServer/bin
    >./iisAdmin.sh -set -key "com.ibm.iis.isf.webClient.browser.check" -value "false"

    On Windows:
    > cd <InformationServer Install location>\ASBServer\bin
    >./iisAdmin.bat -set -key "com.ibm.iis.isf.webClient.browser.check" -value "false"
The InfoSphere Information Server 11.3.1 web consoles have not been fully certified for IE 11.. If you encounter issues running in native mode, switch the browser to compatibility mode as shown above.

[{"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"11.3;11.3.1.0;11.3.1.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
16 June 2018

UID

swg21903090

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