IBM Support

VMWare VI Agent Distributed Virtual Switch shows no data

Troubleshooting


Problem

VMware VI Agent is not showing any data for the Distributed Virtual Switch.

Symptom

The attribute group Distributed Virtual Switches does not return any data and a Severe error is seen in the data provider log. A sample error looks like:
SEVERE: Inventory.processUpdate: [New] Error: Encountered a relative
of type DistributedVirtualPortgroup mapped to DistributedVirtualPortgroup for property network
(com.vmware.vim.ArrayOfManagedObjectReference@123456) concerning (Datacenter) datacenter-1 : TesDataCenter

In the data provider logs there are entries stating a count of distributed virtual switches as
INFO: Inventory.processUpdate: Inventory contains 2 items of type DistributedVirtualSwitchInventoryItem
but no data on the TEP for the Distributed Virtual Switch.

Cause

This has been identified as a product defect under APAR IV73046

Environment

Windows Server 2008 R2 6.1 build 7601 Service Pack 1 (amd64)
VMWare VI Agent 720 FP2 IF3 (Comp ID 5724L92VI)

Diagnosing The Problem

Set agent log traces to
KBB_RAS1=ERROR (UNIT:cps_socket ALL) (UNIT:custom ALL)

Set Data provider log trace level top FINE

KVM agent log shows:
Starting IRA agent for attribute group Distributed_Virtual_Switches <KVM>
("collectData") Requested attribute group 'Distributed_Virtual_Switches' does not exist

Within the kvm_data_provider_xxx.log, we see errors regarding DistributedVirtualPortgroup , but not DistributedVirtualSwitch - for example :

SEVERE: Inventory.processUpdate: [New] Error: Encountered a relative of type DistributedVirtualPortgroup mapped to DistributedVirtualPortgroup for property network (com.vmware.
vim.ArrayOfManagedObjectReference@58145814) concerning (Datacenter) datacenter-31 : Blackthorn

Later in the log we can see data for DistributedVirtualSwitch, however nothing appears under the agents within TEPS.

(Folder) group-n112826 : Blackthorn
(Folder) group-n285077 : vDS
(DistributedVirtualSwitch) dvs-292342 : sb01swvds01
(DistributedVirtualPortgroup) dvportgroup-292361 : vnet-10-247-41
(DistributedVirtualPortgroup) dvportgroup-292364 : vnet-10-247-64
(DistributedVirtualPortgroup) dvportgroup-292363 : vnet-10-247-52
(DistributedVirtualPortgroup) dvportgroup-292369 : vnet-10-247-8
(DistributedVirtualPortgroup) dvportgroup-292352 : vnet-10-247-16
(DistributedVirtualPortgroup) dvportgroup-292353 : vnet-10-247-160
(DistributedVirtualPortgroup) dvportgroup-292350 : vnet-10-247-104
(DistributedVirtualPortgroup) dvportgroup-292351 : vnet-10-247-150
(DistributedVirtualPortgroup) dvportgroup-292356 : vnet-10-247-237
(DistributedVirtualPortgroup) dvportgroup-292357 : vnet-10-247-238
(DistributedVirtualPortgroup) dvportgroup-292354 : vnet-10-247-176
(DistributedVirtualPortgroup) dvportgroup-292355 : vnet-10-247-212
(DistributedVirtualPortgroup) dvportgroup-292358 : vnet-10-247-25
(DistributedVirtualPortgroup) dvportgroup-292359 : vnet-10-247-30
(DistributedVirtualPortgroup) dvportgroup-292343 : sb01swvds01-DVUplinks
(DistributedVirtualPortgroup) dvportgroup-292347 : vnet-10-247-101
(DistributedVirtualPortgroup) dvportgroup-292346 : vnet-10-247-100
(DistributedVirtualPortgroup) dvportgroup-292345 : vmk1-vmot-10-247-99
(DistributedVirtualPortgroup) dvportgroup-292344 : vmk0-mgmt-10-247-96
(DistributedVirtualPortgroup) dvportgroup-292349 : vnet-10-247-103
(DistributedVirtualPortgroup) dvportgroup-292348 : vnet-10-247-102
(DistributedVirtualPortgroup) dvportgroup-292371 : vnet-10-247-95
(DistributedVirtualPortgroup) dvportgroup-292360 : vnet-10-247-36
(DistributedVirtualPortgroup) dvportgroup-292372 : vnet-10-247-97
(DistributedVirtualPortgroup) dvportgroup-292373 : vnet-10-247-98
(DistributedVirtualPortgroup) dvportgroup-292366 : vnet-10-247-73
(DistributedVirtualPortgroup) dvportgroup-292379 : NOUPLINK
(DistributedVirtualPortgroup) dvportgroup-292365 : vnet-10-247-66
(DistributedVirtualPortgroup) dvportgroup-292368 : vnet-10-247-76
(DistributedVirtualPortgroup) dvportgroup-292367 : vnet-10-247-74
(DistributedVirtualPortgroup) dvportgroup-292362 : vnet-10-247-50
(DistributedVirtualSwitch) dvs-315575 : sb01swvds-dmz1
(DistributedVirtualPortgroup) dvportgroup-315577 : dmz-vnet-10-240-195
(DistributedVirtualPortgroup) dvportgroup-315576 : sb01swvds-dmz1-DVUplinks
(DistributedVirtualPortgroup) dvportgroup-315579 : dmz-vnet-NOUPLINK
(DistributedVirtualPortgroup) dvportgroup-315578 : dmz-vnet-10-240-192

Resolving The Problem

There is no workaround for this problem.
The issue is fixed via APAR IV73046:
http://www-01.ibm.com/support/docview.wss?uid=swg1IV73046

APAR IV73046 is available in 7.2.0-TIV-ITM_VMWVI-FP0003:
http://www-01.ibm.com/support/docview.wss?uid=swg24040186

[{"Product":{"code":"SS9U76","label":"Tivoli Monitoring for Virtual Environments"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"ITM Agent for VMWare VI V6","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.2.0.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Product Synonym

5724L92VI

Document Information

Modified date:
17 June 2018

UID

swg21902843