Troubleshooting
Problem
VMware VI Agent is not showing any data for the Distributed Virtual Switch.
Symptom
The attribute group Distributed Virtual Switches does not return any data and a Severe error is seen in the data provider log. A sample error looks like:
SEVERE: Inventory.processUpdate: [New] Error: Encountered a relative
of type DistributedVirtualPortgroup mapped to DistributedVirtualPortgroup for property network
(com.vmware.vim.ArrayOfManagedObjectReference@123456) concerning (Datacenter) datacenter-1 : TesDataCenter
In the data provider logs there are entries stating a count of distributed virtual switches as
INFO: Inventory.processUpdate: Inventory contains 2 items of type DistributedVirtualSwitchInventoryItem
but no data on the TEP for the Distributed Virtual Switch.
Cause
This has been identified as a product defect under APAR IV73046
Environment
Windows Server 2008 R2 6.1 build 7601 Service Pack 1 (amd64)
VMWare VI Agent 720 FP2 IF3 (Comp ID 5724L92VI)
Diagnosing The Problem
Set agent log traces to
KBB_RAS1=ERROR (UNIT:cps_socket ALL) (UNIT:custom ALL)
Set Data provider log trace level top FINE
KVM agent log shows:
Starting IRA agent for attribute group Distributed_Virtual_Switches <KVM>
("collectData") Requested attribute group 'Distributed_Virtual_Switches' does not exist
Within the kvm_data_provider_xxx.log, we see errors regarding DistributedVirtualPortgroup , but not DistributedVirtualSwitch - for example :
SEVERE: Inventory.processUpdate: [New] Error: Encountered a relative of type DistributedVirtualPortgroup mapped to DistributedVirtualPortgroup for property network (com.vmware.
vim.ArrayOfManagedObjectReference@58145814) concerning (Datacenter) datacenter-31 : Blackthorn
Later in the log we can see data for DistributedVirtualSwitch, however nothing appears under the agents within TEPS.
(Folder) group-n112826 : Blackthorn
(Folder) group-n285077 : vDS
(DistributedVirtualSwitch) dvs-292342 : sb01swvds01
(DistributedVirtualPortgroup) dvportgroup-292361 : vnet-10-247-41
(DistributedVirtualPortgroup) dvportgroup-292364 : vnet-10-247-64
(DistributedVirtualPortgroup) dvportgroup-292363 : vnet-10-247-52
(DistributedVirtualPortgroup) dvportgroup-292369 : vnet-10-247-8
(DistributedVirtualPortgroup) dvportgroup-292352 : vnet-10-247-16
(DistributedVirtualPortgroup) dvportgroup-292353 : vnet-10-247-160
(DistributedVirtualPortgroup) dvportgroup-292350 : vnet-10-247-104
(DistributedVirtualPortgroup) dvportgroup-292351 : vnet-10-247-150
(DistributedVirtualPortgroup) dvportgroup-292356 : vnet-10-247-237
(DistributedVirtualPortgroup) dvportgroup-292357 : vnet-10-247-238
(DistributedVirtualPortgroup) dvportgroup-292354 : vnet-10-247-176
(DistributedVirtualPortgroup) dvportgroup-292355 : vnet-10-247-212
(DistributedVirtualPortgroup) dvportgroup-292358 : vnet-10-247-25
(DistributedVirtualPortgroup) dvportgroup-292359 : vnet-10-247-30
(DistributedVirtualPortgroup) dvportgroup-292343 : sb01swvds01-DVUplinks
(DistributedVirtualPortgroup) dvportgroup-292347 : vnet-10-247-101
(DistributedVirtualPortgroup) dvportgroup-292346 : vnet-10-247-100
(DistributedVirtualPortgroup) dvportgroup-292345 : vmk1-vmot-10-247-99
(DistributedVirtualPortgroup) dvportgroup-292344 : vmk0-mgmt-10-247-96
(DistributedVirtualPortgroup) dvportgroup-292349 : vnet-10-247-103
(DistributedVirtualPortgroup) dvportgroup-292348 : vnet-10-247-102
(DistributedVirtualPortgroup) dvportgroup-292371 : vnet-10-247-95
(DistributedVirtualPortgroup) dvportgroup-292360 : vnet-10-247-36
(DistributedVirtualPortgroup) dvportgroup-292372 : vnet-10-247-97
(DistributedVirtualPortgroup) dvportgroup-292373 : vnet-10-247-98
(DistributedVirtualPortgroup) dvportgroup-292366 : vnet-10-247-73
(DistributedVirtualPortgroup) dvportgroup-292379 : NOUPLINK
(DistributedVirtualPortgroup) dvportgroup-292365 : vnet-10-247-66
(DistributedVirtualPortgroup) dvportgroup-292368 : vnet-10-247-76
(DistributedVirtualPortgroup) dvportgroup-292367 : vnet-10-247-74
(DistributedVirtualPortgroup) dvportgroup-292362 : vnet-10-247-50
(DistributedVirtualSwitch) dvs-315575 : sb01swvds-dmz1
(DistributedVirtualPortgroup) dvportgroup-315577 : dmz-vnet-10-240-195
(DistributedVirtualPortgroup) dvportgroup-315576 : sb01swvds-dmz1-DVUplinks
(DistributedVirtualPortgroup) dvportgroup-315579 : dmz-vnet-NOUPLINK
(DistributedVirtualPortgroup) dvportgroup-315578 : dmz-vnet-10-240-192
Resolving The Problem
There is no workaround for this problem.
The issue is fixed via APAR IV73046:
http://www-01.ibm.com/support/docview.wss?uid=swg1IV73046
APAR IV73046 is available in 7.2.0-TIV-ITM_VMWVI-FP0003:
http://www-01.ibm.com/support/docview.wss?uid=swg24040186
Product Synonym
5724L92VI
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Document Information
Modified date:
17 June 2018
UID
swg21902843