IBM Support

System state backup failure: ANS5283E, ANS5250E, and ANS1327W errors

Technote (troubleshooting)


Problem(Abstract)

A system state backup fails with ANS5250E, ANS5283E, and ANS1327W errors. For a scheduled operation, the schedule is reported as FAILED with rc 12.

Symptom

The following errors are logged in the dsmerror.log file of the client :


ANS5250E An unexpected error was encountered.
TSM function name : BaStartSnapshot
TSM function : failed to start the snapshot
TSM return code : -1
TSM file : ..\..\common\ba\backsnap.cpp (6580)
ANS5283E The operation was unsuccessful.
ANS1327W The snapshot operation for 'XXX\SystemState\NULL\System State\SystemState' failed with error code: -1.
ANS1228E Sending of object 'XXX\SystemState\NULL\System State\SystemState' failed.
ANS5283E The operation was unsuccessful.


Cause

Microsoft VSS writers are in an error state.


Diagnosing the problem

Run the Windows vssadmin command to verify the state of the writers. For example :


C:\>vssadmin list writers

Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {0c5914fe-f340-4ea5-9a04-afb963922fb5}
State: [7] Failed
Last error: Timed out

Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {86af1b36-e8ca-41ca-8600-defd2c87d0e5}
State: [1] Stable
Last error: No error

Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {9e95cbfb-d2cd-4781-87fa-dcb885b7924d}
State: [7] Failed
Last error: Timed out

Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {cb3d117e-b864-4cb3-9ec9-4322960094b9}
State: [1] Stable
Last error: No error

In this example, the System Writer and the WMI Writer are in a "Failed" state with a "Timed out" error. The failed state of these VSS writers causes the failure to back up the system state.


Resolving the problem

Consult Microsoft support to resolve the errors with the VSS writers and run the backup after the VSS writers are in a Stable state.

Document information

More support for: Tivoli Storage Manager
Client

Software version: All Supported Versions

Operating system(s): Windows

Reference #: 1883008

Modified date: 15 March 2017