IBM Support

BMXAA9084E when Launching Cognos Administration on Maximo 7.6

Troubleshooting


Problem

Opening the Cognos Administration a BMXAA9084E system message is displayed

Symptom

The following error is displayed on screen when launching Cognos Administration from Maximo.

"BMXAA9084E - Cognos Reporting cannot be accessed at this time. Contact your System Administrator for more information."

Cause

This is caused by the mxe.rest.webappurl not being defined in the Maximo System properties application.

Resolving The Problem

To resolve the problem follow the steps below.

1. Open the System Properties Application from the goto menu.

2. Filter for mxe.rest.webappurl and define this to your maxrest context

youhostname\maxrest



3. Save the property and perform a live refresh.

You will now be able to open the Cognos Administration application from within Maximo.

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21882604