Troubleshooting
Problem
This technote describes the process of how to re-initialise the nzOpenPmr tool.
Symptom
Even though nzOpenPmr --status returns enabled, emails are not being sent and PMR's are not being automatically opened.
Diagnosing The Problem
There are two commands that add and configure event rules:
nzOpenPmr --configure : configures and enables the default set of events:
- hwNeedsAttention
- hwServiceRequested,
- scsiPredictiveFailure
- spuCore
- sysStateChanged
nzOpenPmr --enable : configures five additional events:
- scsiDiskError
- hwVoltageFault
- regenFault
- topologyImbalance
- hwPathDown.
One or both of these commands may not have been run.
Resolving The Problem
The simplest way to ensure that all events are correctly configured and enabled is to reinitialise them. To do that you need to run these commands:
# first restart it.
nzOpenPmr --off
nzOpenPmr --on
# remove all events
nzOpenPmr --remove
# configure and enable to add them all
nzOpenPmr --configure
nzOpenPmr --enable
# check status
nzOpenPmr --status
Once you've done this, you can then test the status of each of the events with
nzOpenPmr --generate
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Document Information
Modified date:
17 October 2019
UID
swg21701126