IBM Support

Errors CTGIN2373E and CTGIN0024E installing Maximo Fix Pack

Troubleshooting


Problem

Installing a Maximo Fix Pack fails with Error adding Tasks to Task List

Symptom

You will see these errors in the CtgInstallTrace00.log:

Error in CTGInstallTrace00.log is Exception caught creating Task: com.ibm.tivoli.ccmdb.install.common.config.ConfigurationException: CTGIN2373E: Exception caught instantiating Application Server configuration object.

CTGIN0024E: An unexpected exception was encountered during processing of a process solution installation service request. The exception is com.zerog.ia.api.pub.FatalInstallException: Error adding Tasks to Task List

Cause

The \IBM\SMP\etc\install.properties file does not contain one or more WebSphere parameters that are required by the Fix Pack installer, and the installing user is not prompted to provide them.

Environment

Maximo 7.5.0.x installed on WebSphere Application Server

Resolving The Problem

Add the following parameters to install.properties, with correct values for your environment. These values are for a standard, out of the box Maximo 7.5 environment.
WAS.AdminPassword=<password>
WAS.AdminUserName=wasadmin
WAS.AppServerJvmHeapMax=4096
WAS.AppServerJvmHeapMin=4096
WAS.ApplicationServerName=wasmaxtest.mycompany.com
WAS.AutomateConfig=false
WAS.CellName=ctgCell01
WAS.DeploymentManagerHostName=wasmaxtest.mycompany.com
WAS.DeploymentManagerProfileName=ctgDmgr01
WAS.DeploymentManagerProfileRoot=C:\\Program Files\\IBM\\WebSphere\\AppServer\\profiles\\ctgDmgr01
WAS.InstallLocation=C:\\Program Files\\IBM\\WebSphere\\AppServer
WAS.NodeName=ctgNode01
WAS.RemoteAccessPassword=<password>
WAS.RemoteAccessUserName=Administrator
WAS.SOAPConnectorPort=8879
WAS.Scripts.Location=C:\\IBM\\SMP
WAS.SibDBUserName=notUsed
WAS.SibDSName=intjmsds
WAS.SibHiMsg=500000
WAS.SibName=intjmsbus
WAS.SibPersistMessages=false
WAS.ThinClientFullyAutomatedConfig=false
WAS.ThinClientInstallLocation=C:\\IBM\\SMP\\wasclient
WAS.ThinClientLocalKeystore=C:\\IBM\\SMP/wasclient/etc/trust.p12
WAS.VirtualHost=maximo_host
WAS.VirtualHostPort=80
WAS.VmmFullyAutomatedConfig=false
WAS.WebServerHostName=wasmaxtest.mycompany.com
WAS.WebServerName=webserver1

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"System Related","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"System Related","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21701068

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