IBM Support

FixPack4 install fails with Invalid Password

Troubleshooting


Problem

Though GA version was installed without any issues, FixPack4 upgrade fails with 'Invalid Password' error in connecting to NCIM database - how to fix it?

Symptom

Cause

Missing library.

Environment

ITNM Core, TIP & DB2 database running on 3 different hosts.

Diagnosing The Problem

If you run ncp_db_access.pl script, you would end up with following error:

Level: info Msg: Attempting to connect to database (DBI:DB2:DATABASE=PITNM;HOSTNAME=db2host.ibm.com;PORT=50000;PROTOCOL=TCPIP)...
install_driver(DB2) failed: Can't load '/opt/IBM/tivoli/netcool/precision/perl/lib/site_perl/5.8.8/i686-linux-thread-multi/auto/DBD/DB2/DB2.so' for module DBD::DB2: libpam.so.0: cannot open shared object file: No such file or directory at /opt/IBM/tivoli/netcool/precision/perl/lib/5.8.8/i686-linux-thread-multi/DynaLoader.pm line 23

Resolving The Problem

Install 32bit version of libpam module and re-run the install.

[{"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Topology Server","Platform":[{"code":"PF016","label":"Linux"}],"Version":"3.9","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21701066