Troubleshooting
Problem
Events that the IIS agent evemts are not linked to the correct service by using the BSM_Identity field in the Tivoli Business Service Manager.
Cause
This problem occurs because of an error in the Omnibus rules file that defines the integration between the two products.
Environment
Windows, Unix, Linux
Resolving The Problem
To solve this problem, complete the following steps:
1. Copy the kq7.zip file to your Omnibus system.
2. Extract the kq7.zip file to access the kq7_tbsm.rules file.
3. Copy the kq7_tbsm.rules file to the following locations.
For windows, %OMNHOME%\probes\win32
For Unix/Linux, %CANDLEHOME%/probes/<arch>
4. Select Copy and Replace when you are prompted to replace the kq7_tbsm.rules file.
5. Restart the following services, refer to Omnibus documentation for details:
- NCO NONNATIVE Probe (NCOTivoliEifProbe)
Verification procedure :
1. Log on to the Tivoli Integrated Portal.
2. Change the view to All tasks.
3. Go to Availability > Events > Active Event List (AEL).
4. Locate events that occurred after the rules were updated.
5. Double-click the event that you had triggered.
6. Verify that the value for the BSM Identity property is correct (BSM Identity should be like "PC2323:Q7:SampleSite" where "PC2323" is a node name, "Q7" is product code and "SampleSite" is a web application name)
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Document Information
Modified date:
17 June 2018
UID
swg21700269