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Failed TWS or TDWC Prerequisite scan

Troubleshooting


Problem

Prerequisite Scanner Overall Result: FAIL (TWA 09020000: FAIL) error received during installation of Tivoli Dynamic Workload Console (TDWC).

Symptom

Found in /tmp/TWA/tws92/checkPrereq/result.txt file:

Property Result Found Expected
======== ====== ===== =========
os.package.atk FAIL Unavailable atk-1.12.3-2
os.package.cairo FAIL Unavailable cairo-1.8.8-1
os.package.expat FAIL Unavailable expat-2.0.1-1
os.package.fontconfig FAIL Unavailable fontconfig-2.4.2-1
os.package.freetype2 FAIL Unavailable freetype2-2.3.9-1
os.package.gettext FAIL Unavailable gettext-0.10.40-6
os.package.glib2 FAIL Unavailable glib2-2.12.4-2
os.package.libjpeg FAIL Unavailable libjpeg-6b-6
os.package.libpng FAIL Unavailable libpng-1.2.32-2
os.package.libtiff FAIL Unavailable libtiff-3.8.2-1
os.package.pango FAIL Unavailable pango-1.14.5-4
os.package.pixman FAIL Unavailable pixman-0.12.0-3
os.package.xcursor FAIL Unavailable xcursor-1.1.7-3
os.package.xft FAIL Unavailable xft-2.1.6-5
os.package.xrender FAIL Unavailable xrender-0.9.1-3
os.package.zlib FAIL Unavailable zlib-1.2.3-3
os.package.gtk2 FAIL Unavailable gtk2-2.10.6-4
os.RAMSize PASS 4.0GB 1GB+
Temp PASS 2041.85MB 200MB



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Found in /tmp/TWA/tws92/checkPrereq/precheck.log file:

[2015-03-17 15:56:32 ] INFO : Comparing values cairo-1.10.0-1 and cairo-1.8.8-1
[2015-03-17 15:56:33 ] INFO : os.package compare function exiting with FAIL

[2015-03-17 15:56:35 ] INFO : Comparing values expat-2.0.1-2 and expat-2.0.1-1
[2015-03-17 15:56:36 ] INFO : os.package compare function exiting with FAIL

[2015-03-17 15:56:45 ] INFO : Comparing values gettext-0.10.40-8 and gettext-0.10.40-6
[2015-03-17 15:56:45 ] INFO : os.package compare function exiting with FAIL

[2015-03-17 15:56:48 ] INFO : Comparing values glib2-2.14.6-2 and glib2-2.12.4-2
[2015-03-17 15:56:48 ] INFO : os.package compare function exiting with FAIL

[2015-03-17 15:57:03 ] INFO : Comparing values pixman-0.20.0-1 and pixman-0.12.0-3
[2015-03-17 15:57:04 ] INFO : os.package compare function exiting with FAIL

[2015-03-17 15:57:15 ] INFO : Comparing values zlib-1.2.7-1 and zlib-1.2.3-3
[2015-03-17 15:57:16 ] INFO : os.package compare function exiting with FAIL

[2015-03-17 15:57:19 ] INFO : Comparing values gtk2-2.10.6-5 and gtk2-2.10.6-4
[2015-03-17 15:57:19 ] INFO : os.package compare function exiting with FAIL

Cause

1. Required GTK libraries for Installation Manager are missing on the AIX operating system.
2. An incorrect library bundle has been installed. The required bundle is: gtk2_bundle_v2.tar.

Environment

AIX v7.1

Diagnosing The Problem

Look for the errors shown above (in the "Symptom" field) in the following log files:

  • /tmp/TWA/tws92/checkPrereq/precheck.log
  • /tmp/TWA/tws92/checkPrereq/result.txt
You will see the following information in the precheck.log file if you have installed the gtk2_bundle_v3.tar libraries instead of the required gtk2_bundle_v2.tar libraries:

[2015-03-17 15:56:14 ] INFO : Getting os.package info for package : gtk2
[2015-03-17 15:56:19 ] INFO : Found package : gtk2-2.10.6-5

Resolving The Problem

Install the required GTK libraries for Installation Manager on AIX per the following Installation Manager Technote # 1631478:

http://www-01.ibm.com/support/docview.wss?uid=swg21631478

IMPORTANT NOTE: As per the above Technote, you must install gtk2_bundle_v2.tar (dated 1/27/2015). Do not install the earlier or later versions:

"If you download and install RPMs individually, we have found that the following libraries are incompatible: glib2-2.14.6-2 and gtk2-2.10.6-5"

Direct link to the FTP site to download the required gtk2_bundle_v2.tar file.



Directions to download and install the required gtk2_bundle_v2.tar file:

1. Download the gtk2_bundle_v2.tar package (version 'v2') containing all the RPMs and the install script to a new directory.

2. Decompress the tar file.
Use the command: tar -xvf gtk2_bundle_v2.tar to decompress the file.

3. Open the decompressed directory gtk2_bundle_v2 and run the install.sh script.

The script will check if the required RPMs are installed at the compatible level. If they are not, the script will prompt to install the compatible versions.

4. Verify the environment variable LIBPATH contains a path to the installed libraries. Example:

LIBPATH=/opt/freeware/lib/

*****************************

After you have installed the required gtk libraries, the TDWC prerequisite check will complete successfully.

[{"Product":{"code":"SSGSPN","label":"IBM Workload Scheduler"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Tivoli Dynamic Workload Console","Platform":[{"code":"PF002","label":"AIX"}],"Version":"9.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Product Synonym

Maestro;TDWC;TWS;TWA;DWC;IM

Document Information

Modified date:
17 June 2018

UID

swg21699605

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