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IBM Sterling B2B Integrator SFTP Get Service fails with Message Not Extractable error.

Technote (troubleshooting)


Problem(Abstract)

After applying fixpack 5.2.4.2, IBM Sterling B2B Integrator(SBI) SFTP Get service in a Business process fails with the error "The Message is not extractable!" while retrieving the message from same or another SBI SFTP server even when message extractability count set to one.

Cause

This is a known issue.

Resolving the problem

Please apply SBI version 5.2.4.2 Generic ifix5- si_52_build_5020402_interimfix_5 or higher

This fix can be downloaded from the fix central link below
http://www-933.ibm.com/support/fixcentral/

Document information

More support for: Sterling B2B Integrator
Adapters

Software version: 5.2.4.2

Operating system(s): Platform Independent

Reference #: 1699536

Modified date: 17 March 2015