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Security alert message: The name on the security certificate is invalid

Troubleshooting


Problem

The "IBM Tivoli Data Protection for VMware - " plug-in is selected in the VMware vSphere Client under the "Solutions and Applications" panel. A certificate error is logged indicating the name is invalid.

Symptom

A "Security Alert" window appears with the following warning text :

The name on the security certificate is invalid or does not match the name of the site

For example :


Although the certificate is imported, each subsequent access to the plug-in logs the same message.

Cause

The plug-in was registered with an incorrect host name.

Resolving The Problem

To resolve this issue, you must unregister the plug-in from the vCenter and register it again with the correct host name. Complete these steps:

  1. Stop the "Data Protection for VMware Web Server Service" service on Windows.
    sc stop TSMVEWebServer
  2. Unregister the vCenter plug-in from the vCenter.
    From the "C:\Program Files (x86)\Common Files\Tivoli\TDPVMware\VMwarePlugin" directory, run the unregister_vcenter.cmd. The command has the following syntax :
    unregister_vcenter.cmd <vCenter Address> <vCenter UserID> <vCenter Password>
    For example :
    unregister_vcenter.cmd vcenter.xxx.yyy.com vcenterid mypwd
  3. Register the vCenter plug-in with the correct address and host name.
    From the "C:\Program Files (x86)\Common Files\Tivoli\TDPVMware\VMwarePlugin" directory, run the register_vcenter.cmd. The command has the following syntax :
    register_vcenter.cmd <vCenter Address> <vCenter UserID> <vCenter Password> <GUI Web Server Port> <Local Host FQDN or IP Address>
    For example :
    register_vcenter.cmd vcenter.xxx.yyy.com vcenterid mypwd 9081 vcenter
  4. Start the "Data Protection for VMware Web Server Service" service on Windows.
    sc start TSMVEWebServer

[{"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Data Protection for VMware","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1;7.1.1","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
17 June 2018

UID

swg21699307

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