IBM Support

Using IBM Datacap, why does the no batch node found error appear when pressing the Done button for Web Scan?

Technote (troubleshooting)


Problem(Abstract)

Why does the "no batch node found" error appear when pressing the Done button for Web Scan?

Symptom

When this error message appears, the scanners will not work until IIS is recycled.


Cause

The IE option "Do not save encrypted pages to disk." is set.

Resolving the problem

1. On the scan station IE Browser, select the menu item Internet Options, and check the box labelled "Do not save encrypted pages to disk."


2. Apply the change, restart all of the browsers.

Document information

More support for: Datacap

Software version: 8.0.1, 8.1.0

Operating system(s): Windows

Reference #: 1698866

Modified date: 07 December 2016