Installation for IBM Installation Manager fails with the error 'Could not create the Java virtual machine.'

Troubleshooting

Problem

Attempts to install IBM Installation Manager from a network location fails with the error 'Could not create the Java virtual machine.'

Symptom

When you run the following network installation command, the error occurs.

C:\Users\user1>\\FTPservername\somepath\agent.installer.win32.win32.x86_1.8.1000.20141126_2002\install.exe Error: Could not create the Java Virtual Machine. Error: A fatal exception has occurred. Program will exit.

Even if you run the java -version, the same error occurs.


  C:\Users\user1>\\FTPservername\somepath\agent.installer.win32.win32.x86_1.8.1000.20141126_2002\jre_7.0.7001.20140909_1712\jre\bin\java.exe -version

Cause

The UNC path you specified is too long. It should be less 100 characters. The issue has been identified as product defect under APAR IV72854. There is a regression in Java 7 which causes running a JVM from a long UNC path to fail with the error. For earlier JVM Java 6 versions, this error will not occur.

Resolving The Problem

You can perform one the following solutions to resolve the error.

Option 1: Use the pushd command.



C:\Users\user1>pushd

\\FTPservername\somepath\agent.installer.win32.win32.x86_1.8.1000.20141126_2002

Z:\somepath\agent.installer.win32.win32.x86_1.8.1000.20141126_2002>install.exe

Z:\somepath\agent.installer.win32.win32.x86_1.8.1000.20141126_2002>popd

C:\Users\user1>

Option 2: Make the network path shorter as the below.



C:\Users\user1>\\FTPservername\somepath\IM181\install.exe

Option 3: Copy the install repository into a local directory then run install.exe.

[{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSDV2W","label":"IBM Installation Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Install","Platform":[{"code":"PF033","label":"Windows"}],"Version":"1.8;1.8.1;1.8.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Product Synonym

Rational Team Concert

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Document Information

Modified date:
25 October 2021

UID

swg21698055

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