Collecting Data: Sending data to your IBM BigFix support case
Methods for how to send requested data to your IBM BigFix support case
Resolving the problem
You can use the following methods to send/upload your data to your support case.
Preferred Method: Upload via the IBM Support Community
Log in to the IBM Support Community, click Cases
and upload the data directly to your case.
Method 1: Email attachments
Send the data as an attachment in response to an email from support from the ecurep.ibm.com system or as a new email or CC to firstname.lastname@example.org.
For this to work, your data attachments must be small enough to make it through most email systems (typically less than 10 GB), the email address to send to email@example.com, and the word "Case" and your case number must be in the subject line.
Method 2: Use the web upload form.
If the file(s) is/are less than 2GB you can send/upload this data through the following web form:
or more securely via
https://184.108.40.206/app/upload_sf (Note: you will be prompted by your browser to accept the self-signed security certificate)
Fill in your case number, choose "Security" for "Upload is for" and put in your email address:
And then drag and drop the file(s) to be uploaded and click the Upload button:
Method 3: FTP
This method is useful for files of any size (especially files over 2GB in size)
Use the following steps from your command line to FTP the files (replace TS######### with your case number.
1. ftp ftp.ecurep.ibm.com
2. User: anonymous
3. Password: <your e-mail address>
4. cd toibm
6. put tivoli/TS000012345.zip
Note: In order for the files to make it into your case on IBM's side. The files must begin with the case number. You can upload multiple files all named TS######### .zip and they will be renamed uniquely on our end so subsequent uploads will not overwrite existing uploads. However, to help us to distinguish which upload is for which data item requested you may want to name your files with the following naming convention: TS######### _<date>_<description>.zip. For example: TS000012345_12072017_ClientDiagnostics.zip
Note: You may find it easier to establish and maintain an FTP connection for transferring your data to the case using a GUI FTP application such as WinSCP, FileZilla, etc. instead of from the command line.
Method 4: IBM Secure Diagnostic Data Upload Utility (a Java utility)
None of the previous methods workIf none of the previous methods work for you, please host your data on an FTP server or download site on your end and then notify the Support rep as to where and how the data can be accessed and downloaded.
Blue Diamond CustomersIf you are a Blue Diamond customer, please follow the instructions for uploading your data found in your PMR.
|Important Note: 6/14/2016
Please be advised that the certificate on our ftp.ecurep.ibm.com case upload server for secure uploads has changed.
Most of you who upload data to cases through the ECuRep via Secure FTP (FTPS) will be able to exchange these certificates by making a few mouse clicks when prompted.
Due to platform dependencies IBM System z (z/OS) you will need to replace hard code certificates in your systems to use secure ftp connections. zOS customers will require to replace the outdated certificate by a manual action to re-enable FTPS based data upload.
For problems using FTPS please go to the following website (http://www-05.ibm.com/de/support/ecurep/send_ftp.html#overlay-geotrust-certificate)
which contains the newly documented certificate
Look under the page section "Security protocol" where it states "When using MVS (OS/390, z/OS) FTP client, please be sure to obtain the CA ROOT Certificate from GeoTrust or view the certificate and installation instructions."
Note: Non-secure, standard FTP uploads to ECuRep are not affected by this exchange.
|Security||IBM BigFix Compliance|
|Security||IBM BigFix Detect|
|Security||IBM BigFix family|
|Security||IBM BigFix Inventory|
|Security||IBM BigFix Lifecycle|
|Security||IBM BigFix Patch|
More support for:
IBM BigFix Platform
Software version: Version Independent
Operating system(s): Platform Independent
Reference #: 1697924
Modified date: 04 January 2018
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