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Guardium STAP is collecting data but request rate and buffer usage reports are empty

Technote (troubleshooting)


Problem(Abstract)

You see in the collector GUI->System View->System Monitor->Request Rate shows "No data found". In GUI->Guardium Monitor->Buffer Usage there is no data. There seems to be data coming into the collector, reports show data with a recent timestamp.

Cause

The sniffer buffer usage process is not running. It may have been automatically stopped, for example if the internal database reached 90% full. Even after purging you may need to restart the process.

Resolving the problem

1. In the CLI check if the database is close to full:

support show db-status used %

If the database is more than 75% full or unusually full for the appliance, you should consider purging more data. See - What can I do if I see my Guardium Appliance getting full?

2. If the database is at a normal size, run the below commands to restart the buffer usage process:

restart stopped_services
restart sniffer_buffer_usage

Wait 1 minute before checking the reports again.

Document information

More support for: IBM Security Guardium
Guardium Database Activity Monitor

Software version: 8.2, 9.0, 9.1, 9.5, 10.0, 10.0.1, 10.1

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows, z/OS

Software edition: All Editions

Reference #: 1695696

Modified date: 11 November 2016


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