Troubleshooting
Problem
When a user inside Cognos Planning Administration Console ( CAC ) click on the Monitoring Console tab he get a error message and when he click OK the CAC program exits (crash).
Symptom
Run time error 13 - type mismatch
when trying to access Monitoring Console from inside the Contributor Administration Console.
Environment
Cognos Planning 10.1.1, oracle database
Resolving The Problem
Truncate the tables:
p_pnrequestprogress
p_pnrequest
inside the cognos planning store
NOTE: Before making any changes to the database, make sure you have a functioning back-up
[{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"All Editions","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
15 June 2018
UID
swg21694467