IBM Support

Run time error when clicking on Monitoring Console

Troubleshooting


Problem

When a user inside Cognos Planning Administration Console ( CAC ) click on the Monitoring Console tab he get a error message and when he click OK the CAC program exits (crash).

Symptom

Run time error 13 - type mismatch
when trying to access Monitoring Console from inside the Contributor Administration Console.

Environment

Cognos Planning 10.1.1, oracle database

Resolving The Problem

Truncate the tables:
p_pnrequestprogress
p_pnrequest

inside the cognos planning store

NOTE: Before making any changes to the database, make sure you have a functioning back-up

[{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"All Editions","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21694467