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CAM-CRP-0221 Unable to load the provider 'libCAM_Crypto_POpenSSL.so' specified in the configuration file.

Troubleshooting


Problem

Customer creating the environment with IHS to enable SSL. However, when user try to logon to Cognos portal, they encounter the error.

Cause

Issue caused by OpenSSL version conflict.
Cognos currently support OpenSSL 0.9.8, then if web server using other version of SSL libraries, Cognos gateway failed to processing SSL.

Diagnosing The Problem

Following error message logged in <cognos installed dir>/logs/gwmod2.log.
CAM-CRP-0012 The cryptographic engine is not initialized.
CAM-CRP-0221 Unable to load the provider 'libCAM_Crypto_POpenSSL.so' specified in the configuration file.

Resolving The Problem

Add following lines to httpd.conf under "LoadModule cognos_module" section.
LoadFile "/appl/ibm/cognos/c10_64/cgi-bin/libcrypto.so"
LoadFile "/appl/ibm/cognos/c10_64/cgi-bin/libssl.so"

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Install and Config","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"}],"Version":"10.2;10.2.1;10.2.2","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21693705

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