Troubleshooting
Problem
This technote provides a workaround to resolve multiple errors when running IBM Rational Jazz Team Server (JTS) setup on IBM iSeries.
Symptom
- Some error messages in rm.log:
CRRRS3008E Unexpected error occurred, see the log file for a possible
cause. The response code for the error is '500'when trying to finalize rm.
2014-11-05 16:26:06,290 [ WebContainer : 15] ERROR
ronting.server.services.configure.ConfigureService - Server Error:
Entry [fdfd52d68c34f6c0]
com.ibm.rdm.fronting.server.exception.InternalServerErrorException:
Propagated exception; original message [Connection to https://localhost:9443 refused]
at eption.java:194)
Caused by: com.ibm.rdm.fronting.server.exception.RRSException: Connection to
https://localhost:9443 refused
Caused by: java.net.ConnectException: A remote host refused an attempted connect operation.
Request
--Not Provided--
Response
--Not Provided--
2014-11-05 16:26:06,299 [ WebContainer : 15] INFO
com.ibm.rdm.fronting.server.util.ConfigImpl - CRRRS4142I JTS
root services could not be retrieved (Propagated exception; original message [Connection to
https://localhost:9443 refused])
2014-11-05 16:26:06,299 [ WebContainer : 15] ERROR ronting.server.services.configure.ConfigureService - Server Error:
Entry [7c3829b387c4fd83]
com.ibm.rdm.fronting.server.exception.InternalServerErrorException:
Propagated exception; original message [Connection to https://localhost:9443
refused]
- ccm.log reports the following errors indicating many ccm services failed to be activated:
2014-11-24 09:46:55,073 [WebContainer : 4 @@ 09:46 <unauthenticated> /ccm/scr] DEBUG m.repository.service.internal.auth.TeamServletUtil - The guest access service could not be loaded. Guest access will be disabled.
com.ibm.team.repository.common.transport.TeamServiceRegistryException: CRJAZ1972E The "com.ibm.team.repository.service.internal.GuestAccessService" service failed to activate because a service that it depends on, "com.ibm.team.repository.service.internal.IInternalContributorService", failed to be activated.
Caused by: com.ibm.team.repository.common.transport.TeamServiceRegistryException: CRJAZ1972E The "com.ibm.team.repository.service.jts.contributor.internal.JtsContributorService" service failed to activate because a service that it depends on, "com.ibm.team.repository.service.internal.IInternalDbContributorService", failed to be activated.
Caused by: com.ibm.team.repository.common.transport.internal.registry.ServiceNotFoundCheckedException: CRJAZ1135I Failed to find the service "com.ibm.team.repository.service.compatibility.internal.IJtsConfigurationStateService" with a matching filter "(validJtsConfig=true)". Use the administrative UI to verify that the server and applications are configured correctly.
at com.ibm.team.repository.common.transport.internal.registry.ServiceProviderActivationManagerOwner.getService(ServiceProviderActivationManagerOwner.java:138)
at com.ibm.team.repository.common.transport.internal.registry.OsgiServicesManager.getService(OsgiServicesManager.java:281)
at com.ibm.team.repository.common.transport.internal.registry.OsgiServicesManager.getService(OsgiServicesManager.java:290)
at com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.buildServicesMap(AbstractActivationManagerOwner.java:329)
... 69 more
- SystemOut.log
2014-11-24 09:52:58,956 [WebContainer : 6 @@ 09:52 <unauthenticated> /ccm/friends] WARN .team.repository.servlet.AbstractTeamServerServlet - An error occurred while determining the authentication handler for request "https://host:port/ccm/friends". CRJAZ1170I The request was made by user "{UnknownUserid}" from "host".CRJAZ1166I The stack trace hash is 1AB2EC223651813DB8F9272C82A1649EBE69D8B9.
com.ibm.team.repository.common.transport.TeamServiceRegistryException: CRJAZ1933E A serious error occurred indicating a server configuration problem. The server received a request for OAuth authentication, but was unable to find or load the service that handles the authentication request. The server is mis-configured, and is probably showing other errors as well. Consult the system logs for further information on why this authentication service is unavailable.
[11/24/14 9:52:58:975 GMT-05:00] 00000029 webapp E com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E: [Servlet Error]-[equinoxbridgeservlet]: com.ibm.ws.webcontainer.webapp.WebAppErrorReport: An error occurred while determining the authentication handler for request "https://host:port/ccm/friends"
at com.ibm.ws.webcontainer.webapp.WebAppDispatcherContext.sendError(WebAppDispatcherContext.java:637)
at com.ibm.ws.webcontainer.srt.SRTServletResponse.sendError(SRTServletResponse.java:1189)
Cause
You are seeing the above Change and Configuration Management (CCM) services not being activated because for some reason CCM cannot detect the JTS URL.
Diagnosing The Problem
Resolving The Problem
To resolve this setup issue, shutdown the IBM Rational Collaborative Lifecycle Management (CLM) server and add the following parameters to both teamserver.properties files for CCM and Quality Management (QM) applications:
- teamserver.properties file for CCM
com.ibm.team.repository.server.jts.url = https\://host\:port/jts
com.ibm.team.repository.server.webapp.url = https\://host\:port/ccm
- teamserver.properties file for QM
com.ibm.team.repository.server.jts.url = https\://host\:port/jts
com.ibm.team.repository.server.webapp.url = https\://host\:port/qm
Now you should be able to complete the full JTS setup.
The Jazz based products have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki. |
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Product Synonym
QM;DNG;CCM;RTC;Rational DOORS Next Generation;Rational Team Concert
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Document Information
Modified date:
16 June 2018
UID
swg21691301