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DNG:RM server fails to finalize during JTS setup on IBM iSeries

Troubleshooting


Problem

This technote provides a workaround to resolve multiple errors when running IBM Rational Jazz Team Server (JTS) setup on IBM iSeries.

Symptom

  1. Some error messages in rm.log:


    CRRRS3008E Unexpected error occurred, see the log file for a possible
    cause. The response code for the error is '500'when trying to finalize rm.

    2014-11-05 16:26:06,290 [ WebContainer : 15] ERROR
    ronting.server.services.configure.ConfigureService - Server Error:
    Entry [fdfd52d68c34f6c0]
    com.ibm.rdm.fronting.server.exception.InternalServerErrorException:
    Propagated exception; original message [Connection to https://localhost:9443 refused]
    at eption.java:194)

    Caused by: com.ibm.rdm.fronting.server.exception.RRSException: Connection to
    https://localhost:9443 refused

    Caused by: java.net.ConnectException: A remote host refused an attempted connect operation.

    Request
    --Not Provided--
    Response
    --Not Provided--

    2014-11-05 16:26:06,299 [ WebContainer : 15] INFO
    com.ibm.rdm.fronting.server.util.ConfigImpl - CRRRS4142I JTS
    root services could not be retrieved (Propagated exception; original message [Connection to
    https://localhost:9443 refused])
    2014-11-05 16:26:06,299 [ WebContainer : 15] ERROR ronting.server.services.configure.ConfigureService - Server Error:
    Entry [7c3829b387c4fd83]
    com.ibm.rdm.fronting.server.exception.InternalServerErrorException:
    Propagated exception; original message [Connection to https://localhost:9443
    refused]




  2. ccm.log reports the following errors indicating many ccm services failed to be activated:


    2014-11-24 09:46:55,073 [WebContainer : 4 @@ 09:46 <unauthenticated> /ccm/scr] DEBUG m.repository.service.internal.auth.TeamServletUtil  - The guest access service could not be loaded.  Guest access will be disabled.
    com.ibm.team.repository.common.transport.TeamServiceRegistryException: CRJAZ1972E The "com.ibm.team.repository.service.internal.GuestAccessService" service failed to activate because a service that it depends on, "com.ibm.team.repository.service.internal.IInternalContributorService", failed to be activated.

    Caused by: com.ibm.team.repository.common.transport.TeamServiceRegistryException: CRJAZ1972E The "com.ibm.team.repository.service.jts.contributor.internal.JtsContributorService" service failed to activate because a service that it depends on, "com.ibm.team.repository.service.internal.IInternalDbContributorService", failed to be activated.

    Caused by: com.ibm.team.repository.common.transport.internal.registry.ServiceNotFoundCheckedException: CRJAZ1135I Failed to find the service "com.ibm.team.repository.service.compatibility.internal.IJtsConfigurationStateService" with a matching filter "(validJtsConfig=true)".  Use the administrative UI to verify that the server and applications are configured correctly.
    at com.ibm.team.repository.common.transport.internal.registry.ServiceProviderActivationManagerOwner.getService(ServiceProviderActivationManagerOwner.java:138)
    at com.ibm.team.repository.common.transport.internal.registry.OsgiServicesManager.getService(OsgiServicesManager.java:281)
    at com.ibm.team.repository.common.transport.internal.registry.OsgiServicesManager.getService(OsgiServicesManager.java:290)
    at com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.buildServicesMap(AbstractActivationManagerOwner.java:329)
    ... 69 more


  3. SystemOut.log


    2014-11-24 09:52:58,956 [WebContainer : 6 @@ 09:52 <unauthenticated> /ccm/friends]  WARN .team.repository.servlet.AbstractTeamServerServlet  - An error occurred while determining the authentication handler for request "https://host:port/ccm/friends". CRJAZ1170I The request was made by user "{UnknownUserid}" from "host".CRJAZ1166I The stack trace hash is 1AB2EC223651813DB8F9272C82A1649EBE69D8B9.
    com.ibm.team.repository.common.transport.TeamServiceRegistryException: CRJAZ1933E A serious error occurred indicating a server configuration problem.  The server received a request for OAuth authentication, but was unable to find or load the service that handles the authentication request.  The server is mis-configured, and is probably showing other errors as well.  Consult the system logs for further information on why this authentication service is unavailable.


    [11/24/14 9:52:58:975 GMT-05:00] 00000029 webapp        E com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E: [Servlet Error]-[equinoxbridgeservlet]: com.ibm.ws.webcontainer.webapp.WebAppErrorReport: An error occurred while determining the authentication handler for request &quot;https://host:port/ccm/friends"
    at com.ibm.ws.webcontainer.webapp.WebAppDispatcherContext.sendError(WebAppDispatcherContext.java:637)
    at com.ibm.ws.webcontainer.srt.SRTServletResponse.sendError(SRTServletResponse.java:1189)

Cause

You are seeing the above Change and Configuration Management (CCM) services not being activated because for some reason CCM cannot detect the JTS URL. 

Diagnosing The Problem

Resolving The Problem

To resolve this setup issue, shutdown the IBM Rational Collaborative Lifecycle Management (CLM) server and add the following parameters to both teamserver.properties files for CCM and Quality Management (QM) applications:

  1. teamserver.properties file for CCM


    com.ibm.team.repository.server.jts.url = https\://host\:port/jts
    com.ibm.team.repository.server.webapp.url = https\://host\:port/ccm

  2. teamserver.properties file for QM


    com.ibm.team.repository.server.jts.url = https\://host\:port/jts
    com.ibm.team.repository.server.webapp.url = https\://host\:port/qm


    Now you should be able to complete the full JTS setup.


Leverage the Jazz Community

The Jazz based products have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.

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Product Synonym

QM;DNG;CCM;RTC;Rational DOORS Next Generation;Rational Team Concert

Document Information

Modified date:
16 June 2018

UID

swg21691301