Troubleshooting
Problem
Collecting data for Invoice problems with Maximo. Gathering this information before calling IBM support will help you with the troubleshooting process and save time analyzing the data.
Symptom
This technote describes what information you need to begin troubleshooting a Maximo Invoice issue.
Resolving The Problem
For all Maximo Invoice related issues, the following questions should be answered and the data compiled.
1. Check your exact Maximo version information:
- Go to the Start Center/Help/System Information
- Copy the information listed in the dialog box
2. What is the problem that you are having? Please provide a detailed problem description and the replication steps with screen shots.
3. Is there an error message being displayed, if so what is the message? Provide a screen shot.
4. Please provide the INVOICE.xml file after exporting it from Application Designer.
5. Please make sure that sql logger is set as INFO in the Logging Application. Replicate your issue and provide the following log files: maximo.log, systemout.log and systemerr.log along with the replication date and time.
6. If your issue has occurred on specific INVOICE data, please provide the following data in csv format with column headers:
--- XXX is your INVOICENUM
SELECT * FROM INVOICE WHERE INVOICENUM = 'XXX'
SELECT * FROM INVOICELINE WHERE INVOICENUM = 'XXX'
SELECT * FROM INVOICESTATUS WHERE INVOICENUM = 'XXX'
SELECT * FROM INVOICECOST WHERE INVOICENUM = 'XXX'
SELECT * FROM INVOICETERM WHERE INVOICENUM = 'XXX'
7. Do you have any customization? Please provide the data below:
SELECT OBJECTNAME, CLASSNAME, FROM MAXOBJECT WHERE OBJECTNAME IN ( 'INVOICE','INVOICELINE','INVOICECOST','INVOICESTATUS','INVOICETERM')
SELECT OBJECTNAME, ATTRIBUTENAME, AUTOKEYNAME, CLASSNAME, DEFAULTVALUE, DOMAINID, MAXTYPE,LENGTH,SCALE, PERSISTENT,PRIMARYKEYCOLSEQ,SEARCHTYPE
FROM MAXATTRIBUTE WHERE OBJECTNAME IN ( 'INVOICE','INVOICELINE','INVOICECOST','INVOICESTATUS','INVOICETERM')
ORDER BY OBJECTNAME, ATTRIBUTENAME
Related Information
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Document Information
Modified date:
17 June 2018
UID
swg21688251