Release Notes

IBM® Security Identity Adapters

BMC Remedy AR System Adapter

Version 7.1.4

(2016 December 12 04.41.47)

IBM Security Identity Adapters Remedy AR System Adapter 7.1.4 is available. Compatibility, installation, and other getting-started issues are addressed.

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Table of Contents

Preface

Adapter Features and Purpose

Service Groups Management

License Agreement

Contents of this Release

Adapter Version

New Features

Closed Issues

Known Issues

Installation and Configuration Notes

Customizing or Extending Adapter Features

Getting Started

Support for Customized Adapters

Supported Configurations

Installation Platform

Notices

Trademarks

 

Preface

Welcome to the IBM Security Identity Adapters Remedy AR System Adapter.

These Release Notes contain information for the following products that was not available when the IBM Security Identity Adapters manuals were printed:

Adapter Features and Purpose

The Remedy AR System Adapter is designed to create and manage accounts on BMC’s Remedy AR System (Remedy). The adapter runs in “agentless” mode installed remotely from your Remedy server. The adapter uses the Remedy Java API to establish communication with the Remedy AR system server. The Remedy API provides a mechanism for adding, retrieving, updating, and removing data from the Remedy AR system server.

IBM recommends the installation of this Adapter (and the prerequisite Directory Integrator) on each node of an Identity Adapters WebSphere cluster. A single copy of the adapter can handle multiple Identity Adapters Services. The deployment configuration is based, in part, on the topology of your network domain, but the primary factor is the planned structure of your Identity Adapters Provisioning Policies and Approval Workflow process. Please refer to the Identity Adapters Knowledge Center for a discussion of these topics.

The Identity Adapters are powerful tools that require Administrator Level authority. Adapters operate much like a human system administrator, creating accounts, permissions and home directories Operations requested from the Identity Adapters server will fail if the adapter is not given sufficient authority to perform the requested task. IBM recommends that this adapter run with administrative (root) permissions.

License Agreement

Review and agree to the terms of the IBM Security Identity Adapter License prior to using this product. The license can be viewed from the "license" folder included in the adapter package.

Contents of this Release

Adapter Version

Component

Version

Release Date

2016 December 12 04.41.47

Adapter Version

7.1.4

Component Versions

Profile 7.1.4

Connector: 7.1.4

Documentation

Remedy AR System Adapter Installation and Configuration Guide

New Features

Enhancement # (FITS)

Description

 

Items included in current release

 

 

 Enable support for service Group management

 

 support for IGI 5.2.2

 

Items included in release 7.0.3

41512 (83403)

Support for Remedy 9.0 (note: this version of adapter does not support Remedy versions prior to 8.1. If you need support for those earlier versions, please use previous version of the adapter)

 

Items included in release 7.0.1

 

 

Initial release

Closed Issues

CMVC#

APAR#

PMR# / Description

 

 

Items closed in current release

 

 

 

N/A

Known Issues

CMVC#

APAR#

PMR# / Description

 

N/A

N/A

Limitation on length of Remedy Login Name

Login Name (eruid) is supported to maximum of 244 characters because of Remedy AR System API limitation.

N/A

N/A

Error on “Dynamic Group Access”

Adapter returns attribute level failure for "Dynamic Group Access" attribute during USER ADD and USER MODIFY operations even though it is set on Remedy AR System server.

Work around:

If Customer wants to set value for attribute "Dynamic Group Access", then this attribute must be provided a value ends with semicolon. For example, 'User1';

N/A

N/A

Application License Attribute

Application License is not supported attribute. It is hidden attribute, but Customer can bring it to ISIM Account Form using Form Customization Feature of ISIM and use it.

N/A

N/A

Limitations on removing Remedy attributes

Replacing with blank values for following attributes from ISIM Account Form will set 0 on Remedy AR System server.

(a) Number of Days Before Expiration

(b) Number of Warning Days

(c) Days After Expiration Until Disablement

NOTE: use caution when defining provisioning policy attributes on these fields since the Recon will bring back a “0” value not a blank or Null.

N/A

N/A

 

Dynamic and computed groups displayed in group list but cannot be added

Dynamic and computed groups show up on the group list in the form for add or modify groups. However, they cannot be added because Remedy only allows adding of Regular groups. Trying to add those groups to an account will results in failure or warning depending on the groups being added.

N/A

N/A

 

Conflict with other adapters that use TDI xml processing

Remedy libraries override some functionalities in TDI's xml processing, and will cause other adapters that depends on those features to malfunction. It is recommended that the Remedy adapter be installed on a TDI system that is not shared by those adapters.

Installation and Configuration Notes

See the IBM Security Identity Adapters BMC Remedy Adapter Installation and Configuration Guide for detail instructions.

The Remedy AR System Adapter Installation and Configuration Guide can be obtained from the IBM Security Identity Adapters Knowledge Center.

 

Copying the Remedy AR System Library Files

If you are managing a Remedy Server, it is required that the following file be copied from the Remedy Server installation directory and placed in the TDI setup BEFORE installing the adapter. After copying the files the dispatcher must be restarted. In the information below, VerNum refers to the version number of the file found in respective systems.

File Name

Location to be taken from the Server

Location to be placed in TDI setup

· arapiVerNum.jar

 

C:\ Program Files\BMC Software\ ARSystem\Arserver\api\lib

ITDI_Home\jars\3rdparty\others

Note :

If you have used the previous versions of the adapter, you have copied libraries files into ITDI_Home\jvm\jre\lib\ext. Please remove those files before using the adapter

Starting with Remedy 9.1, the client library jar is built with java 8, which would require the adapter to also run on java 8. At the time of this release TDI does not yet support java 8. Until it does, please use the java 7 compatible Remedy 9.0 client libray jar with TDI to communicate with Remedy 9.1+ systems. The jar is in the resource folder of the adapter package

Add the TDI_HOME\libs folder to the Library path for the Unix platforms.

(1) For AIX set the environment variable LIBPATH to /opt/IBM/TDI/<TDI_VERSION>/libs path where /opt/IBM/TDI/<TDI_VERSION> is TDI installation directory.

(2) For HPUX set the environment variable SHLIB_PATH to /opt/IBM/TDI/<TDI_VERSION>/libs path where /opt/IBM/TDI/<TDI_VERSION> is TDI installation directory.

(3) For Solaris and Linux set the environment LD_LIBRARY_PATH to /opt/IBM/TDI/<TDI_VERSION>/libs path where /opt/IBM/TDI/<TDI_VERSION> is TDI installation directory.

 

Customizing or Extending Adapter Features

The Identity Adapters can be customized and/or extended. The type and method of this customization may vary from adapter to adapter.

Getting Started

Customizing and extending adapters requires a number of additional skills. The developer must be familiar with the following concepts and skills prior to beginning the modifications:

Note: If the customization requires a new Directory Integrator connector, the developer must also be familiar with Directory Integrator connector development and working knowledge of Java programming language.

IBM Security Identity Adapters Resources:

Check the “Learn” section of the IBM Security Identity Adapters Support web site for links to training, publications, and demos.

Tivoli Directory Integrator Resources:

Check the “Learn” section of the Tivoli Directory Integrator Support web site for links to training, publications, and demos.

IBM Security Identity Adapters Adapter Development:

Adapter Development Tool 

The Adapter Development Tool, ADT, is a tool used by IBM Security Identity Adapters (ISIM) customers and consultants to create custom ISIM adapters. It reduces adapter delivery time by about 50% and it helps in the development of custom adapters. The Adapter development tool is available on the IBM Integrated Service

Management Library (ISM Library).

Support for Customized Adapters

The integration to the Identity Adapters server – the adapter framework – is supported. However, IBM does not support the customizations, scripts, or other modifications. If you experience a problem with a customized adapter, IBM Support may require the problem to be demonstrated on the GA version of the adapter before a PMR is opened.

Supported Configurations

Installation Platform

The IBM Security Identity Adapters Adapter was built and tested on the following product versions.

The IBM Security Identity Adapters Adapter was built and tested on the following product versions.

This adapter installs into Tivoli Directory Integrator (TDI) and may be installed on any platform supported by the TDI product and supported by the target system libraries or client, where applicable. IBM recommends installing TDI on each node of the ISIM WAS Cluster and then installing this adapter on each instance of TDI. Supported TDI versions include:

Adapter Installation Platform: 

Tivoli Directory Integrator 7.1.1 (If using with Remedy 9.0 or above, requires the java 7 Limited availability fix LA 22)

IBM Security Directory Integrator 7.2

Managed Resource:

BMC Remedy AR System Server v8.1

BMC Remedy AR System Server v9.0

BMC Remedy AR System Server v9.1

 

IBM Security Identity Manager:

Identity Manager v6.0

Identity Manager v7.0

Identity Governance and Intelligence v5.2.x

Notices

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Trademarks

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End of Release Notes