Troubleshooting
Problem
This technote has a flowchart that helps you configure an IBM Security Network IPS (GX) for updates, provide basic troubleshooting, and helps gather logging if the problem persists.
Resolving The Problem
Below is a flowchart with configuration tips, basic troubleshooting steps, and log collection for updating a Network IPS (GX). See the attached flowchart and follow the reference points below:
Reference#1
Adding agent/module licenses
Reference#2
Viewing license settings
Reference#3
Technote 1437057: Firewall Rules Necessary to Ensure IBM Security Systems and Lotus Protector for Mail Security Products Can Update
Reference#4
Using update tools
Reference#5
Technote 1683679: Configuring Network IPS at firmware 4.x to pull updates from SiteProtector
Reference#6
Technote 1683680: Logging instructions for a Network IPS (GX) device that is failing to download updates
Reference#1
Adding agent/module licenses
Reference#2
Viewing license settings
Reference#3
Technote 1437057: Firewall Rules Necessary to Ensure IBM Security Systems and Lotus Protector for Mail Security Products Can Update
Reference#4
Using update tools
Reference#5
Technote 1683679: Configuring Network IPS at firmware 4.x to pull updates from SiteProtector
Reference#6
Technote 1683680: Logging instructions for a Network IPS (GX) device that is failing to download updates
[{"Product":{"code":"SS9SBT","label":"Proventia Network Intrusion Prevention System"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Updates","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"4.6.1;4.6.2","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
25 January 2021
UID
swg21686340