IBM Support

Commuter Check Out-Error while Check-out with errorcode: 5

Troubleshooting


Problem

User launched the Commuter check-out utility and clicked on the statistics version of base software and click on the button "Check Out" and the following error was returned. "Error while Check-out with errorcode : 5" The above was in a Windows pop-up message entitled "Commuter Utility".

Cause

No existing lservrc file on the license manager.

Resolving The Problem

1) Verify there is a valid licensing file (lservrc). If not run the licenseactivator from a command line from the license managers 'WinNT' installation directory. Or you can also run the license authorization wizard (LAW.exe) from the license managers 'WinNT' installation directory.
2) Verify the lservrc file contains an active license for version being checked out.
3) Verify the system environment variable LSERVOPTS in set to have a percentage of the licenses to be commutable on the computer where the license manager is running.

4) Verify in the Sentinel RMS Server Administration that the license in question has commutable licenses available to be checked out.

[{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Not Applicable","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSLVC7","label":"IBM SPSS Amos"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS3RA7","label":"IBM SPSS Modeler"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS6A5A","label":"IBM SPSS SamplePower"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS6A7K","label":"IBM SPSS Text Analytics for Surveys"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS69XP","label":"IBM SPSS AnswerTree"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
16 April 2020

UID

swg21684957